Customer Support Engineer (mb105089)

Banen
Werk en Vakmanschap Personeels B V en Organisatie B V
Na een gedegen interne opleiding op de afdelingen montage, service en op locatie kom je als customer support representative te werken op de service binnendienst. Hier ben je verantwoordelijk voor de technische after sales service in de meest brede zin van het woord. Je bent het aanspreekpunt van klanten en partners uit de hele wereld omtrent machine vragen en problemen. Je vertaalt de klant wensen naar de interne organisatie, legt afspraken vast, koppelt deze terug en zorgt voor een goede voorbereiding van klant bezoeken door de service buitendienst collegas. Samen met 3 binnendienst collegas verzorg je de dagelijkse planning voor de buitendienst en bent het eerste aanspreek punt. Indien nodig bestel je onderdelen en zorgt ervoor dat alle administratieve procedures gevolgd worden. Voor oplossingen kun je terug vallen op de interne organisatie. Je bent betrokken bij de coördinatie van technische verbeterprojecten en verantwoordelijk voor lang lopende service projecten.
Velp
HBO
32 - 40 uur

Solliciteren

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1st Line Support Engineer (uk Londen)
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Customer Project Engineer (nl North-eastern Region)
Cad Constructie Visualisatie
Position Title: Customer Project Engineer Location: The Netherlands (North-Eastern region) Key Responsibilities: The Customer Project Engineer will primarily be responsible for developing and supporting equipment projects for our sales division. Essential Duties and Responsibilities: Generate proper scoping and proposal documentation (including Scopes of Works, Method Statements and Risk Assessments). Working with sales representatives from project discovery and scoping to ultimate commissioning. Liaison with customers, planners and technicians Ensure profitability of projects using JCT.SAP worksheet Ensure accuracy of scopes and estimates compared to actual performance. Site inspection and surveying in conjunction with sales personnel or directly with end customer (in consultation with sales representative) Guide and mentor technicians in achieving successful delivery of project. Support technical training of sales staff in conjunction with sales district management Continuing support of previously delivered large projects Graduate degree in Chemistry, Electrical, Chemical or Mechanical Engineering or equivalent experience Previous experience within a similar project delivery function Understanding of water treatment technologies, including pre-treatment plants, feed & dosing, and control systems Strong customer focus and excellent communication skills Project management and personnel management skills Fluent English and Dutch languages Be part of our culture where you can Create your Difference… in a Company that makes a Difference … Start anywhere. Go everywhere. At Nalco, we are the world's largest sustainability services company focused on industrial water, energy and air applications; delivering significant environmental, social and economic performance benefits to our customers. We help our customers reduce energy, water and other natural resource consumption, enhance air quality, minimize environmental releases and improve productivity and end products while boosting the bottom line. To learn more about Nalco visit www.nalco.com We're about safety. We're about sustainability. We're more than innovative solutions for water, energy and air. We earn customers for life and enhance the lives of our employees while protecting the planet. Nalco is an Equal Opportunity Employer, relying on the diversity of our workforce to drive innovation and growth. Position Title: Customer Project Engineer Location: The Netherlands (North-Eastern region) Key Responsibilities: The Customer Project Engineer will primarily be responsible for developing and supporting equipment projects for our sales division. Essential Duties and Responsibilities: Generate proper scoping and proposal documentation (including Scopes of Works, Method Statements and Risk Assessments). Working with sales representatives from project discovery and scoping to ultimate commissioning. Liaison with customers, planners and technicians Ensure profitability of projects using JCT.SAP worksheet Ensure accuracy of scopes and estimates compared to actual performance. Site inspection and surveying in conjunction with sales personnel or directly with end customer (in consultation with sales representative) Guide and mentor technicians in achieving successful delivery of project. Support technical training of sales staff in conjunction with sales district management Continuing support of previously delivered large projects