Quality Monitor Coach French / Nederlands Or English
- Hrm advies
OrganisatieOnze opdrachtgever is een specialist in het verzorgen van telefonisch klantcontact. Zij werken voor diverse bedrijven zowel op nationaal als op internationaal niveau. De sfeer binnen het bedrijf is informeel. Ook is er veel ruimte voor ontwikkeling van de medewerkers.FunctiebeschrijvingFUNCTIEVoor het HP-project zijn we op zoek naar een Quality Monitor. Je taken bestaan uit: Bewaken van de kwaliteit van gevoerde gesprekken Feedback geven aan Advisors met als doel het verbeteren van de algehele gesprekskwaliteit. Registreren en analyseren van de gespreksverslagen in de Quality-Monitortool Rapporteren aan het management over gemaakte analyses; verbeteringen voorstellen Actief bijdragen tot verhogen van de TCE Tevens organiseer je briefings voor nieuwe Advisors (je geeft deze ook)Functie-eisenPROFIEL Zeer goede beheersing van het Nederlands en het Frans (gesproken en geschreven); Engels een pré Aandacht voor kwaliteit & nauwkeurigheid Uitstekende communicatieve vaardigheden (schriftelijk én mondeling): je kunt probleemloos zowel een positieve als een negatieve boodschap overbrengen Sterk in analyses; gericht op het oplossen van problemen Vaardigheden om mensen te coachen en te motiveren Je hebt een natuurlijk overwicht en bent enthousiast Aantoonbare organisatorische vaardigheden Min. 1 jaar ervaring in een contact center; ervaring op het HP-project is een pré Teamspeler in hart en nieren; creatief en flexibel ingesteld Proactieve houding ten aanzien van targets; je voelt je ook mee verantwoordelijk voor de vooropgestelde doelen Meer dan gemiddelde ervaring met MS Office MBO werk- en denkniveauOVERIGWerktijden: flexibel maandag t/m vrijdag tussen 08.00 en 17.00 uur.ArbeidsvoorwaardenUitzicht op een vast contract Intensieve product training Call handling training Multilingual werkomgeving 40 uur per week Salaris 1567,17 bruto o.b.v. 40 uurLocatie: Eindhoven
EINDHOVEN
Middelbaar beroepsonderwijs (MBO, MEAO ..)
40
Solliciteren
| Customer Service E-commerce (english - French - German) Banen Company Profile: Customer Service e-commerce (English - French - German) Would you like to work for an American Sportswear and Shoes company? With a powerful portfolio of brands, reaching a broad range of consumer segments they are new in the European market. Are you passionate about Customer Services and do you have a problem solving mindset? We are looking for you! With 14 other customer service representative you support and manage the customers for the company. The salary indication is 2.300,- gross per month. Responsabilities: Customer Service e-commerce (English - French - German) As a Customer Service e-commerce you remain calm and professional in stressfulsituations. You will provide excellent support and will solve any problems or issues regarding online orders. You will serve in a public relations function as the initial contact point for customers. Your main responsibilities are: * Supporting customers with online orders * Supporting customers with general calls regarding the webshops * Identify performance of the website * Identify the needs and demands of customers * Determine trends * Modeling Values and Practices of the company * Accounting and maintaining the private information of the customers These responsibilities are focused on ecommerce as well as work to solve any current customer problem. Requirements: Customer Service e-commerce (English - French - German) * Excellent verbal and writing skills * Fluent in French, English and the basics of German * Creative problem solving * Knowledge of relevant computer programs * At least one year of inbound customer service experience * MBO or HBO education * Knowhow of ecommerce If you are not (near) native French, please do not apply ont this vacancy |
| Technical Sales Support (english- French) Banen Company profile: Technical sales support ( English - French) Ede International technical sales support position for an eager technician who is fluent in English and French. For one of the American leading company's in process control, industrial automation, electronics and telecommunications. Job Profile: Technical sales support ( English - French) Ede You need to have a technical background and experience with inside sales. You will be responsible for customer service, order management and technical support. They expect from you that your are service focused and really accurate in your work. Are you native French and also speak & write English fluent please apply now. Requirements: Technical sales support ( English - French) Ede Technical sales support ( English - French) - Ede * Technical education * Service orientated * Experience with order administration * Native French and Fluent in English * Pro-active * Sales driven |
| Customer Service E-commerce (english - French) Banen Company Profile: Customer Service e-commerce (English - French) Would you like to work for an American Sportswear and Shoes company? With a powerful portfolio of brands, reaching a broad range of consumer segments they are new in the European market. Are you passionate about Customer Services and do you have a problem solving mindset? We are looking for you! With 14 other customer service representative you support and manage the customers for the company. The salary indication is 2.300,- gross per month. Responsabilities: Customer Service e-commerce (English - French) As a Customer Service e-commerce you remain calm and professional in stressfulsituations. You will provide excellent support and will solve any problems or issues regarding online orders. You will serve in a public relations function as the initial contact point for customers. Your main responsibilities are: * Supporting customers with online orders * Supporting customers with general calls regarding the webshops * Identify performance of the website * Identify the needs and demands of customers * Determine trends * Modeling Values and Practices of the company * Accounting and maintaining the private information of the customers These responsibilities are focused on ecommerce as well as work to solve any current customer problem. Requirements: Customer Service e-commerce (English - French) * Excellent verbal and writing skills * Fluent in French and English, German is preferable * Creative problem solving * Knowledge of relevant computer programs * At least one year of inbound customer service experience * MBO or HBO education * Knowhow of ecommerce If you are not (near) native French, please do not apply ont this vacancy |
| Customer Service Employee Philips French /english Or Dutch Commerciële Dienstverlening OrganisatieOur client is a specialist in taking care of customer contact by phone. They operate for different well-know companies, as well on national as international level. The company takes care of the customer service of their clients. The atmosphere in this company is informal. Next to that there are a lot of opportunities for personal development.Job DescriptionWe are looking for advisors for Philips who can assist customers in a proffesional way in French and speak English or Dutch as well. As advisor, you give information on different (electronic) machines (used in household) and you assist the customer in purchasing this product. For example, giving product information and informing on how to purchase the product ('how to order' procedure). Cross and upselling are of great importance in this job. That is why we are looking for somebody who is very commercial. It is a challenge to you to assist with buying the right product. Next to this you inform the client about the right paying method and you accomplish this payment. Informing customers pro-actively about discounts and new products is important and this is easy for you! It's important that you speak English as wellas Italian and that you already live in or near Eindhoven.Job RequirementsExcellent communication skills, written and spoken - Service oriented and commercially minded - Able to work with targets and overcome objections - Demonstrated sales experience - Good computer skills - Affinity with electronic equipment - Enthusiastic and flexible - Team player - Highly reliable and accurate - Excellent knowledge in French.Salary and BenefitsSalary 1575,01 per month (21 years and older) based on 40 hours work per week - Minimal contract 40-hour |