Vacature Nieuws

Are You Native German And Do You Have Customer Support Skills?

  • Commerciële Dienstverlening
    OrganisatieInternational company in Barendrecht.Job DescriptionThe German Sales support tasks will be:- Receives requests for price quotations, purchase orders, order changes, product recommendations,adjustments, and cancellations directly from customers.- Uses computer system to enter orders, change orders, and retrieve customer information, stock, statusinformation. - Updates contact information in system- Achieves and maintains rapport with customers and works to give them the best possible service- Makes price quotations immediately by phone on price book items for customers- Liaises with Managerregarding special pricing and opportunities- Contacts new and established customers in a specific region through phone calls, email, mailings to increase sales- Works with distributors and buying groups to expand awareness of product offering- Works with Marketing department to target mailing program to customer baseJob RequirementsHBO level- Minimum two years of work experience, preferably sales related- Proficiency in the various Microsoft Office software packages. Some experience with ERP systems is anadvantage- Willingness to travel trade shows and customer locations- Excellent communication skills are required, both written and oral.- Native German is a must and good knowledge of the English language- Own car is a mustPlease note that you need to live in the Netherlands for this position and that you have a valid work permit. Salary and BenefitsFor more information please contact Yvet Sluiter at 06-48281951 or send an e-mail to yvet.sluiter@uniquemultilingual.com
    barendrecht
    Hoger beroepsonderwijs (HBO, HEAO ..)
    38

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HelpdeskandTechnische Ondersteuning
About Zed Media B.V. Zed Media is an internet marketing company focused on development and management of large traffic websites. We are in the business for over 10 years and we have offices in New York and Amsterdam. Our websites include online flash games, tubes, adult search engines, adult video file hosting, custom blogs, mobile. Scope of the Role Running the Operations, Fraud and Customer Service Departments for Seeme.com video chat subscription based website. This is a huge opportunity for anyone looking to work in an exciting industry with massive growth rate and potential to set up new operations overseas. 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Compensation € 3.500 to € 4.250 Euros per month depending on experience. 13th month also included. Apply To apply for this position please click the ‘Solliciteer nu’ button below. Agency calls not appreciated Keywords: Operations, Customer, Service, Support, Manager, Manage, Service, Project, Process, Quality, Affiliate, German, Amsterdam, Media, Online, Ervaren, Vacature, Werk, Functie, Baan, HBO . Scope of the Role Running the Operations, Fraud and Customer Service Departments for Seeme.com video chat subscription based website. This is a huge opportunity for anyone looking to work in an exciting industry with massive growth rate and potential to set up new operations overseas. 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(Your application will not be considered if you do not meet this requirement) • Proven history of managing a customer service function, preferably in online billing or website based environment; • Able to demonstrate evidence of implementing process changes to improve performance; • Proactive service delivery focused attitude, willingness to get involved in all aspects of the business with a “hands-on, can-do” approach; • Strong leadership and interpersonal skills, plus the ability to motivate and work within all levels of the business; • Excellent attention to detail, highly computer literate and strong affinity with the internet; • Flexibility to deal with a diverse product range and wide customer base and excellent commercial judgement (understands the value of many small order customers); • Experience of managing service relationships with major distributor and end-customer accounts; • Must be comfortable with the fact that the website is a video chat site in the adult entertainment industry. 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E-commerce Operations Manager (native German Language) At Zed Media
HelpdeskandTechnische Ondersteuning
About Zed Media B.V. Zed Media is an internet marketing company focused on development and management of large traffic websites. We are in the business for over 10 years and we have offices in New York and Amsterdam. Our websites include online flash games, tubes, adult search engines, adult video file hosting, custom blogs, mobile. Scope of the Role Running the Operations, Fraud and Customer Service Departments for Seeme.com video chat subscription based website. This is a huge opportunity for anyone looking to work in an exciting industry with massive growth rate and potential to set up new operations overseas. Duties and Responsibilities • Manage the customer services function in Amsterdam to ensure high levels of customer support; • Implement service level standards and key performance indicators; • Lead the department to ensure business objectives are met; • Implement standard systems and procedures to monitor the effectiveness of the service provided; • Develop and implement measures to monitor the performance of team members (includes conducting annual performance appraisals and development of personal training plans); • Motivate the team to exceed performance targets; • Conduct reviews of quality of service and customer satisfaction; • Ensure future web developments address customer requirements and improve ease of doing business; • Provide reports to senior management about the performance of the Amsterdam department and other operating units; • Design procedures and scripts to reduce cancelations and charge backs of memberships to an absolute minimum; • Identify fraud patterns from new customers and business partners (affiliates); • Recruitment and selection of new team members. Key Skills and Attributes • A (near-) native speaker with excellent language skills in German, both written and spoken. (Your application will not be considered if you do not meet this requirement) • Proven history of managing a customer service function, preferably in online billing or website based environment; • Able to demonstrate evidence of implementing process changes to improve performance; • Proactive service delivery focused attitude, willingness to get involved in all aspects of the business with a “hands-on, can-do” approach; • Strong leadership and interpersonal skills, plus the ability to motivate and work within all levels of the business; • Excellent attention to detail, highly computer literate and strong affinity with the internet; • Flexibility to deal with a diverse product range and wide customer base and excellent commercial judgement (understands the value of many small order customers); • Experience of managing service relationships with major distributor and end-customer accounts; • Must be comfortable with the fact that the website is a video chat site in the adult entertainment industry. Compensation € 3.500 to € 4.250 Euros per month depending on experience. 13th month also included. Apply To apply for this position please click the ‘Solliciteer nu’ button below. Agency calls not appreciated Keywords: Operations, Customer, Service, Support, Manager, Manage, Service, Project, Process, Quality, Affiliate, German, Amsterdam, Media, Online, Ervaren, Vacature, Werk, Functie, Baan, HBO . Scope of the Role Running the Operations, Fraud and Customer Service Departments for Seeme.com video chat subscription based website. This is a huge opportunity for anyone looking to work in an exciting industry with massive growth rate and potential to set up new operations overseas. Duties and Responsibilities • Manage the customer services function in Amsterdam to ensure high levels of customer support; • Implement service level standards and key performance indicators; • Lead the department to ensure business objectives are met; • Implement standard systems and procedures to monitor the effectiveness of the service provided; • Develop and implement measures to monitor the performance of team members (includes conducting annual performance appraisals and development of personal training plans); • Motivate the team to exceed performance targets; • Conduct reviews of quality of service and customer satisfaction; • Ensure future web developments address customer requirements and improve ease of doing business; • Provide reports to senior management about the performance of the Amsterdam department and other operating units; • Design procedures and scripts to reduce cancelations and charge backs of memberships to an absolute minimum; • Identify fraud patterns from new customers and business partners (affiliates); • Recruitment and selection of new team members. Key Skills and Attributes • A (near-) native speaker with excellent language skills in German, both written and spoken. (Your application will not be considered if you do not meet this requirement) • Proven history of managing a customer service function, preferably in online billing or website based environment; • Able to demonstrate evidence of implementing process changes to improve performance; • Proactive service delivery focused attitude, willingness to get involved in all aspects of the business with a “hands-on, can-do” approach; • Strong leadership and interpersonal skills, plus the ability to motivate and work within all levels of the business; • Excellent attention to detail, highly computer literate and strong affinity with the internet; • Flexibility to deal with a diverse product range and wide customer base and excellent commercial judgement (understands the value of many small order customers); • Experience of managing service relationships with major distributor and end-customer accounts; • Must be comfortable with the fact that the website is a video chat site in the adult entertainment industry. Compensation € 3.500 to € 4.250 Euros per month depending on experience. 13th month also included. Apply To apply for this position please click the ‘Solliciteer nu’ button below. Agency calls not appreciated Keywords: Operations, Customer, Service, Support, Manager, Manage, Service, Project, Process, Quality, Affiliate, German, Amsterdam, Media, Online, Ervaren, Vacature, Werk, Functie, Baan, HBO .