Vacature Nieuws

Native Danish Speaker Looking For A Job In The Tourism Industry?

  • Management Ondersteuning
    OrganisatieAn international customer care organisation for travel related services. Atmosphere can be typified as young and multicultural.Communication lines are open and direct. The working atmosphere is a relaxed one, but all employees are committed to achieve the best results.Job DescriptionFor an International Airline Company in Amsterdam we are looking for qualified and motivated Danish speaking reservation agents+ fluent English to advise and support our customers by phone and e-mail. An additional Western-European language is definately a bonus.Are you available from the start date mentioned?You start off with a three-month training, it is therefore a requierment that you have no holidays booked within this period.You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction.You give information to KLM's customers on flight fares, availability and schedules, recognize sales leads and act upon them, explain advantages of the KLM product over competitive airlines and search for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover for KLM.Job RequirementsAre you flexible in your working hours (irregular shifts) and do you have the required languages, experience in a callcentre or customer service by phone and work experience (or strong affinity) for the tourist industry? Do you live in the Amsterdam area? (max 1 hour travel distance from Amsterdam). Then please applyby sending your English CV and your motivation for this positionSalary and BenefitsDirect vast contractYou will be scheduled in flexible rosters. Great secondairy benefits such as extra holidays, company fitness discount, stand-in KLM tickets after 6 months and bonus scheme.Uitstekende secundaire arbeidsvoorwaarden
    AMSTERDAM
    Middelbaar voortgezet onderwijs (HAVO),Hoger beroepsonderwijs (HBO, HEAO ..),Middelbaar beroepsonderwijs (MBO, MEAO ..)
    40

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Office Assistant Native English Speaker
Banen
Are you a native English speaker with fluent Dutch language skills and looking for a job as Office Assistant? Your position will be challenging and demanding with corresponding responsibilities. About the job Office Talent is currently looking for an Reception/Office Assistant for a leading international company which provides solutions involving transporting cargo for the offshore, energy and construction industry. Your position will be challenging and demanding with corresponding responsibilities. Some of your tasks are: * Meeting and greeting visitors and guests * Answer incoming calls and re-direct calls * Handling courier shipments and registration of delivery * Handling mail, vessel correspondence and faxes * Maintain and replenish pantry supplies * Update company database * Maintain and update company telephone list * Order catering for meetings * Coordinate meeting room bookings and preparation for meetings * Photocopying, scanning, making labels, binding documents * Archiving To apply for this vacancy you: * Are native English speaker with fluent Dutch language skills * Have at least two years of experience in a similar position is required * Have experience within an international working environment * Have strong MS Office skills * Have professional telephone manners * Have excellent interpersonal skills * Have a impeccable representation We offer As an Office Assistant we offer you a fulltime job with a salary of 2000 to 2500 euro a month. You will be working in an inspirational working environment in a young dynamic and growing company. The company offers you an excellent remuneration package.
 
E-commerce Operations Manager (native German Language) At Zed Media
HelpdeskandTechnische Ondersteuning
About Zed Media B.V. Zed Media is an internet marketing company focused on development and management of large traffic websites. We are in the business for over 10 years and we have offices in New York and Amsterdam. Our websites include online flash games, tubes, adult search engines, adult video file hosting, custom blogs, mobile. Scope of the Role Running the Operations, Fraud and Customer Service Departments for Seeme.com video chat subscription based website. This is a huge opportunity for anyone looking to work in an exciting industry with massive growth rate and potential to set up new operations overseas. Duties and Responsibilities • Manage the customer services function in Amsterdam to ensure high levels of customer support; • Implement service level standards and key performance indicators; • Lead the department to ensure business objectives are met; • Implement standard systems and procedures to monitor the effectiveness of the service provided; • Develop and implement measures to monitor the performance of team members (includes conducting annual performance appraisals and development of personal training plans); • Motivate the team to exceed performance targets; • Conduct reviews of quality of service and customer satisfaction; • Ensure future web developments address customer requirements and improve ease of doing business; • Provide reports to senior management about the performance of the Amsterdam department and other operating units; • Design procedures and scripts to reduce cancelations and charge backs of memberships to an absolute minimum; • Identify fraud patterns from new customers and business partners (affiliates); • Recruitment and selection of new team members. Key Skills and Attributes • A (near-) native speaker with excellent language skills in German, both written and spoken. (Your application will not be considered if you do not meet this requirement) • Proven history of managing a customer service function, preferably in online billing or website based environment; • Able to demonstrate evidence of implementing process changes to improve performance; • Proactive service delivery focused attitude, willingness to get involved in all aspects of the business with a “hands-on, can-do” approach; • Strong leadership and interpersonal skills, plus the ability to motivate and work within all levels of the business; • Excellent attention to detail, highly computer literate and strong affinity with the internet; • Flexibility to deal with a diverse product range and wide customer base and excellent commercial judgement (understands the value of many small order customers); • Experience of managing service relationships with major distributor and end-customer accounts; • Must be comfortable with the fact that the website is a video chat site in the adult entertainment industry. Compensation € 3.500 to € 4.250 Euros per month depending on experience. 13th month also included. Apply To apply for this position please click the ‘Solliciteer nu’ button below. Agency calls not appreciated Keywords: Operations, Customer, Service, Support, Manager, Manage, Service, Project, Process, Quality, Affiliate, German, Amsterdam, Media, Online, Ervaren, Vacature, Werk, Functie, Baan, HBO . Scope of the Role Running the Operations, Fraud and Customer Service Departments for Seeme.com video chat subscription based website. This is a huge opportunity for anyone looking to work in an exciting industry with massive growth rate and potential to set up new operations overseas. Duties and Responsibilities • Manage the customer services function in Amsterdam to ensure high levels of customer support; • Implement service level standards and key performance indicators; • Lead the department to ensure business objectives are met; • Implement standard systems and procedures to monitor the effectiveness of the service provided; • Develop and implement measures to monitor the performance of team members (includes conducting annual performance appraisals and development of personal training plans); • Motivate the team to exceed performance targets; • Conduct reviews of quality of service and customer satisfaction; • Ensure future web developments address customer requirements and improve ease of doing business; • Provide reports to senior management about the performance of the Amsterdam department and other operating units; • Design procedures and scripts to reduce cancelations and charge backs of memberships to an absolute minimum; • Identify fraud patterns from new customers and business partners (affiliates); • Recruitment and selection of new team members. Key Skills and Attributes • A (near-) native speaker with excellent language skills in German, both written and spoken. (Your application will not be considered if you do not meet this requirement) • Proven history of managing a customer service function, preferably in online billing or website based environment; • Able to demonstrate evidence of implementing process changes to improve performance; • Proactive service delivery focused attitude, willingness to get involved in all aspects of the business with a “hands-on, can-do” approach; • Strong leadership and interpersonal skills, plus the ability to motivate and work within all levels of the business; • Excellent attention to detail, highly computer literate and strong affinity with the internet; • Flexibility to deal with a diverse product range and wide customer base and excellent commercial judgement (understands the value of many small order customers); • Experience of managing service relationships with major distributor and end-customer accounts; • Must be comfortable with the fact that the website is a video chat site in the adult entertainment industry. Compensation € 3.500 to € 4.250 Euros per month depending on experience. 13th month also included. Apply To apply for this position please click the ‘Solliciteer nu’ button below. Agency calls not appreciated Keywords: Operations, Customer, Service, Support, Manager, Manage, Service, Project, Process, Quality, Affiliate, German, Amsterdam, Media, Online, Ervaren, Vacature, Werk, Functie, Baan, HBO .
 
E-commerce Operations Manager (native German Language) At Zed Media
HelpdeskandTechnische Ondersteuning
About Zed Media B.V. Zed Media is an internet marketing company focused on development and management of large traffic websites. We are in the business for over 10 years and we have offices in New York and Amsterdam. Our websites include online flash games, tubes, adult search engines, adult video file hosting, custom blogs, mobile. Scope of the Role Running the Operations, Fraud and Customer Service Departments for Seeme.com video chat subscription based website. This is a huge opportunity for anyone looking to work in an exciting industry with massive growth rate and potential to set up new operations overseas. Duties and Responsibilities • Manage the customer services function in Amsterdam to ensure high levels of customer support; • Implement service level standards and key performance indicators; • Lead the department to ensure business objectives are met; • Implement standard systems and procedures to monitor the effectiveness of the service provided; • Develop and implement measures to monitor the performance of team members (includes conducting annual performance appraisals and development of personal training plans); • Motivate the team to exceed performance targets; • Conduct reviews of quality of service and customer satisfaction; • Ensure future web developments address customer requirements and improve ease of doing business; • Provide reports to senior management about the performance of the Amsterdam department and other operating units; • Design procedures and scripts to reduce cancelations and charge backs of memberships to an absolute minimum; • Identify fraud patterns from new customers and business partners (affiliates); • Recruitment and selection of new team members. Key Skills and Attributes • A (near-) native speaker with excellent language skills in German, both written and spoken. (Your application will not be considered if you do not meet this requirement) • Proven history of managing a customer service function, preferably in online billing or website based environment; • Able to demonstrate evidence of implementing process changes to improve performance; • Proactive service delivery focused attitude, willingness to get involved in all aspects of the business with a “hands-on, can-do” approach; • Strong leadership and interpersonal skills, plus the ability to motivate and work within all levels of the business; • Excellent attention to detail, highly computer literate and strong affinity with the internet; • Flexibility to deal with a diverse product range and wide customer base and excellent commercial judgement (understands the value of many small order customers); • Experience of managing service relationships with major distributor and end-customer accounts; • Must be comfortable with the fact that the website is a video chat site in the adult entertainment industry. Compensation € 3.500 to € 4.250 Euros per month depending on experience. 13th month also included. Apply To apply for this position please click the ‘Solliciteer nu’ button below. Agency calls not appreciated Keywords: Operations, Customer, Service, Support, Manager, Manage, Service, Project, Process, Quality, Affiliate, German, Amsterdam, Media, Online, Ervaren, Vacature, Werk, Functie, Baan, HBO . Scope of the Role Running the Operations, Fraud and Customer Service Departments for Seeme.com video chat subscription based website. This is a huge opportunity for anyone looking to work in an exciting industry with massive growth rate and potential to set up new operations overseas. Duties and Responsibilities • Manage the customer services function in Amsterdam to ensure high levels of customer support; • Implement service level standards and key performance indicators; • Lead the department to ensure business objectives are met; • Implement standard systems and procedures to monitor the effectiveness of the service provided; • Develop and implement measures to monitor the performance of team members (includes conducting annual performance appraisals and development of personal training plans); • Motivate the team to exceed performance targets; • Conduct reviews of quality of service and customer satisfaction; • Ensure future web developments address customer requirements and improve ease of doing business; • Provide reports to senior management about the performance of the Amsterdam department and other operating units; • Design procedures and scripts to reduce cancelations and charge backs of memberships to an absolute minimum; • Identify fraud patterns from new customers and business partners (affiliates); • Recruitment and selection of new team members. Key Skills and Attributes • A (near-) native speaker with excellent language skills in German, both written and spoken. (Your application will not be considered if you do not meet this requirement) • Proven history of managing a customer service function, preferably in online billing or website based environment; • Able to demonstrate evidence of implementing process changes to improve performance; • Proactive service delivery focused attitude, willingness to get involved in all aspects of the business with a “hands-on, can-do” approach; • Strong leadership and interpersonal skills, plus the ability to motivate and work within all levels of the business; • Excellent attention to detail, highly computer literate and strong affinity with the internet; • Flexibility to deal with a diverse product range and wide customer base and excellent commercial judgement (understands the value of many small order customers); • Experience of managing service relationships with major distributor and end-customer accounts; • Must be comfortable with the fact that the website is a video chat site in the adult entertainment industry. Compensation € 3.500 to € 4.250 Euros per month depending on experience. 13th month also included. Apply To apply for this position please click the ‘Solliciteer nu’ button below. Agency calls not appreciated Keywords: Operations, Customer, Service, Support, Manager, Manage, Service, Project, Process, Quality, Affiliate, German, Amsterdam, Media, Online, Ervaren, Vacature, Werk, Functie, Baan, HBO .
 
Native German And Fluent In English And Dutch? Reservation Agent
Financieel Advies
OrganisatieWell known International company in the tourism sector.For more information contact us at (0)6- 18639458 or send your cv to rotterdam@uniquemultilingual.comJob Description1. Sell company product daily; check availability of cruise or Cruisetour and make reservations for travel agent/consumer.2. Provide quality customer service; research and answer all questions/concerns related to company product and/or specifically the customer reservation.3. Assist agent or consumer with problems that might occur on a reservation; work with other departments or supervisor in an effort to resolve the problem in a courteous/timely manner.4. Maintain/organize on a daily basis - memos, flow charts, company policies, procedures, product information and promotional information for quick reference to provide accurate/timely answers to questions from travel agents or consumers.5. Any special projects as directed by the Supervisor or Director, International Sales such as ship tours ortrade shows.Job Requirements Post secondary education preferred (MBO) Native German and fluent spoken skills in Dutch and English Telephone sales center experience a plus Good communication skills Reliable, professional, and customer service oriented. Superior customer service skills required Ability to work independently in a demanding environmentPlease note that for this position Dutch, German and English are all 3 a must, and that the salary is 1900gross per month which is not negotiableSalary and BenefitsThe company offers possibilties to grow.Salary : 1900,- gross per month based on 38,75 hours (please note that this is not negotiable)