Customer Order Processing Manager
- Banen
SearchandSelection
You will manage and build an existing department of 10 Order Processing Administrators, responsible for timely and accurate follow-up of customer orders and internal purchase orders for the whole EMEA region. You will assure daily order fulfillment with attention to detail and on-time delivery in accordance with customer specifications. You will guide, train, coach and further develop FLIRs Sales Order Processing team into a highly motivated and effective, customer responsive group. You will be responsible for additional staffing based on continuous workload assessment. Working in a SAP environment you will ensure that systems and processes are compliant with internal and external regulations. You will liaise with Order Processing departments in Sweden, US, Estonia and France. You will identify and implement process improvement procedures and deliver key control reports to upper management. You will report directly to the EMEA Financial Controller.
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32 - 40 uur
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Customer Order Processing Manager Klantenservice You will manage and build an existing department of 10 Order Processing Administrators, responsible for timely and accurate follow-up of customer orders and internal purchase orders for the whole EMEA region. You will assure daily order fulfillment with attention to detail and on-time delivery in accordance with customer specifications. You will guide, train, coach and further develop FLIR’s Sales Order Processing team into a highly motivated and effective, customer responsive group. You will be responsible for additional staffing based on continuous workload assessment. Working in a SAP environment you will ensure that systems and processes are compliant with internal and external regulations. You will liaise with Order Processing departments in Sweden, US, Estonia and France. You will identify and implement process improvement procedures and deliver key control reports to upper management. You will report directly to the EMEA Financial Controller. • A MSc degree (or equivalent) and a solid supervisory experience in Order Processing or Customer Service Management, preferably in a dynamic, high paced and complex international and multicultural environment and a multinational company. • Excellent teambuilding skills with a relevant experience in coaching and developing people. • Experience with ERP software (preferably SAP). • Good understanding of the supply chain, preferably for both B2B as B2C products. • Capacity to work autonomously, prioritize workload and take initiative. • Ability to identify departmental needs, set goals and motivate staff to achieve results. • Strong organization, time management and problemsolving skills with the ability to analyze processes and work towards improvement. • High integrity with a professional, flexible and conscientious approach to work. • High level of attention to detail and accuracy. • Sense of urgency and the ability to meet deadlines. • Excellent verbal and written communication skills. Fluency in English with other languages as an asset. • Advanced knowledge and proficiency in MS Excel. This position attracts a competitive salary with bonus and other benefits. Interested ? Send your application letter and CV to Search & Selection, Amerikalei 213, B-2000 Antwerp. Tel. +32 (0)3 248 29 40, Fax. +32 (0)3 248 28 05 for the attention of Mr. M. Van Beethoven. E-mail: m.vanbeethoven@searchselection.com You can also register on-line on our website http://www.searchselection.com and apply directly for this vacancy by following reference number : 8164. Do you see things in a different light? At FLIR Systems, we do. We’re the world’s largest producer of commercial thermal imaging systems and we are growing at a fast pace. Our ability to see in total darkness and through smoke, fog and other obscurants provides a unique capability to clients around the world. FLIR Systems also manufactures a wide range of thermal imaging cameras that are able to measure temperatures. They are widely used for predictive maintenance and building inspections. FLIR Systems thermal imaging cameras have also found their way into high-end Research and Development and Machine Vision applications. FLIR’s goal is to proliferate thermal imaging technology and make it accessible for a wide variety of users. Recently FLIR established a new Belgian legal entity which supports Sales, Marketing and Sales Support activities for the entire EMEA region. For their Customer Service and Order Processing team in the new office in Meer (Belgium) we are today looking for a talented and experienced : |
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Customer Order Processing Manager Klantenservice You will manage and build an existing department of 10 Order Processing Administrators, responsible for timely and accurate follow-up of customer orders and internal purchase orders for the whole EMEA region. You will assure daily order fulfillment with attention to detail and on-time delivery in accordance with customer specifications. You will guide, train, coach and further develop FLIR’s Sales Order Processing team into a highly motivated and effective, customer responsive group. You will be responsible for additional staffing based on continuous workload assessment. Working in a SAP environment you will ensure that systems and processes are compliant with internal and external regulations. You will liaise with Order Processing departments in Sweden, US, Estonia and France. You will identify and implement process improvement procedures and deliver key control reports to upper management. You will report directly to the EMEA Financial Controller. • A MSc degree (or equivalent) and a solid supervisory experience in Order Processing or Customer Service Management, preferably in a dynamic, high paced and complex international and multicultural environment and a multinational company. • Excellent teambuilding skills with a relevant experience in coaching and developing people. • Experience with ERP software (preferably SAP). • Good understanding of the supply chain, preferably for both B2B as B2C products. • Capacity to work autonomously, prioritize workload and take initiative. • Ability to identify departmental needs, set goals and motivate staff to achieve results. • Strong organization, time management and problemsolving skills with the ability to analyze processes and work towards improvement. • High integrity with a professional, flexible and conscientious approach to work. • High level of attention to detail and accuracy. • Sense of urgency and the ability to meet deadlines. • Excellent verbal and written communication skills. Fluency in English with other languages as an asset. • Advanced knowledge and proficiency in MS Excel. This position attracts a competitive salary with bonus and other benefits. Interested ? Send your application letter and CV to Search & Selection, Amerikalei 213, B-2000 Antwerp. Tel. +32 (0)3 248 29 40, Fax. +32 (0)3 248 28 05 for the attention of Mr. M. Van Beethoven. E-mail: m.vanbeethoven@searchselection.com You can also register on-line on our website http://www.searchselection.com and apply directly for this vacancy by following reference number : 8164. Do you see things in a different light? At FLIR Systems, we do. We’re the world’s largest producer of commercial thermal imaging systems and we are growing at a fast pace. Our ability to see in total darkness and through smoke, fog and other obscurants provides a unique capability to clients around the world. FLIR Systems also manufactures a wide range of thermal imaging cameras that are able to measure temperatures. They are widely used for predictive maintenance and building inspections. FLIR Systems thermal imaging cameras have also found their way into high-end Research and Development and Machine Vision applications. FLIR’s goal is to proliferate thermal imaging technology and make it accessible for a wide variety of users. Recently FLIR established a new Belgian legal entity which supports Sales, Marketing and Sales Support activities for the entire EMEA region. For their Customer Service and Order Processing team in the new office in Meer (Belgium) we are today looking for a talented and experienced : |
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| Customer Order Processing Manager Klantenservice You will manage and build an existing department of 10 Order Processing Administrators, responsible for timely and accurate follow-up of customer orders and internal purchase orders for the whole EMEA region. You will assure daily order fulfillment with attention to detail and on-time delivery in accordance with customer specifications. You will guide, train, coach and further develop FLIR’s Sales Order Processing team into a highly motivated and effective, customer responsive group. You will be responsible for additional staffing based on continuous workload assessment. Working in a SAP environment you will ensure that systems and processes are compliant with internal and external regulations. You will liaise with Order Processing departments in Sweden, US, Estonia and France. You will identify and implement process improvement procedures and deliver key control reports to upper management. You will report directly to the EMEA Financial Controller. • A MSc degree (or equivalent) and a solid supervisory experience in Order Processing or Customer Service Management, preferably in a dynamic, high paced and complex international and multicultural environment and a multinational company. • Excellent teambuilding skills with a relevant experience in coaching and developing people. • Experience with ERP software (preferably SAP). • Good understanding of the supply chain, preferably for both B2B as B2C products. • Capacity to work autonomously, prioritize workload and take initiative. • Ability to identify departmental needs, set goals and motivate staff to achieve results. • Strong organization, time management and problemsolving skills with the ability to analyze processes and work towards improvement. • High integrity with a professional, flexible and conscientious approach to work. • High level of attention to detail and accuracy. • Sense of urgency and the ability to meet deadlines. • Excellent verbal and written communication skills. Fluency in English with other languages as an asset. • Advanced knowledge and proficiency in MS Excel. This position attracts a competitive salary with bonus and other benefits. Interested ? Send your application letter and CV to Search & Selection, Amerikalei 213, B-2000 Antwerp. Tel. +32 (0)3 248 29 40, Fax. +32 (0)3 248 28 05 for the attention of Mr. M. Van Beethoven. E-mail: m.vanbeethoven@searchselection.com You can also register on-line on our website http://www.searchselection.com and apply directly for this vacancy by following reference number : 8164. Do you see things in a different light? At FLIR Systems, we do. We’re the world’s largest producer of commercial thermal imaging systems and we are growing at a fast pace. Our ability to see in total darkness and through smoke, fog and other obscurants provides a unique capability to clients around the world. FLIR Systems also manufactures a wide range of thermal imaging cameras that are able to measure temperatures. They are widely used for predictive maintenance and building inspections. FLIR Systems thermal imaging cameras have also found their way into high-end Research and Development and Machine Vision applications. FLIR’s goal is to proliferate thermal imaging technology and make it accessible for a wide variety of users. Recently FLIR established a new Belgian legal entity which supports Sales, Marketing and Sales Support activities for the entire EMEA region. For their Customer Service and Order Processing team in the new office in Meer (Belgium) we are today looking for a talented and experienced : |
| Customer Order Processing Manager Klantenservice You will manage and build an existing department of 10 Order Processing Administrators, responsible for timely and accurate follow-up of customer orders and internal purchase orders for the whole EMEA region. You will assure daily order fulfillment with attention to detail and on-time delivery in accordance with customer specifications. You will guide, train, coach and further develop FLIR’s Sales Order Processing team into a highly motivated and effective, customer responsive group. You will be responsible for additional staffing based on continuous workload assessment. Working in a SAP environment you will ensure that systems and processes are compliant with internal and external regulations. You will liaise with Order Processing departments in Sweden, US, Estonia and France. You will identify and implement process improvement procedures and deliver key control reports to upper management. You will report directly to the EMEA Financial Controller. • A MSc degree (or equivalent) and a solid supervisory experience in Order Processing or Customer Service Management, preferably in a dynamic, high paced and complex international and multicultural environment and a multinational company. • Excellent teambuilding skills with a relevant experience in coaching and developing people. • Experience with ERP software (preferably SAP). • Good understanding of the supply chain, preferably for both B2B as B2C products. • Capacity to work autonomously, prioritize workload and take initiative. • Ability to identify departmental needs, set goals and motivate staff to achieve results. • Strong organization, time management and problemsolving skills with the ability to analyze processes and work towards improvement. • High integrity with a professional, flexible and conscientious approach to work. • High level of attention to detail and accuracy. • Sense of urgency and the ability to meet deadlines. • Excellent verbal and written communication skills. Fluency in English with other languages as an asset. • Advanced knowledge and proficiency in MS Excel. This position attracts a competitive salary with bonus and other benefits. Interested ? Send your application letter and CV to Search & Selection, Amerikalei 213, B-2000 Antwerp. Tel. +32 (0)3 248 29 40, Fax. +32 (0)3 248 28 05 for the attention of Mr. M. Van Beethoven. E-mail: m.vanbeethoven@searchselection.com You can also register on-line on our website http://www.searchselection.com and apply directly for this vacancy by following reference number : 8164. Do you see things in a different light? At FLIR Systems, we do. We’re the world’s largest producer of commercial thermal imaging systems and we are growing at a fast pace. Our ability to see in total darkness and through smoke, fog and other obscurants provides a unique capability to clients around the world. FLIR Systems also manufactures a wide range of thermal imaging cameras that are able to measure temperatures. They are widely used for predictive maintenance and building inspections. FLIR Systems thermal imaging cameras have also found their way into high-end Research and Development and Machine Vision applications. FLIR’s goal is to proliferate thermal imaging technology and make it accessible for a wide variety of users. Recently FLIR established a new Belgian legal entity which supports Sales, Marketing and Sales Support activities for the entire EMEA region. For their Customer Service and Order Processing team in the new office in Meer (Belgium) we are today looking for a talented and experienced : |
| Customer Service Operations Manager Ib Publishing VerkoopandCommercieel Management Founded in 1968, the International Baccalaureate (IB) is a recognised leader in international education, encouraging students to be active learners and engaged world citizens. The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands |
| Customer Service Operations Manager Ib Publishing VerkoopandCommercieel Management Founded in 1968, the International Baccalaureate (IB) is a recognised leader in international education, encouraging students to be active learners and engaged world citizens. The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands |