Customer Support Agent Unilever > Native French Or Flemish

Banen
Fintrex
On behalf of Careline/Unilever we are searching for 4 French natives (speaking French and Dutch) and for 4 Belgian natives (speaking Flamish and Dutch) tot start at November 23 this year in order to build up the Customer Contact Center of Unilever in Rotterdam. Our staff wil have the following accountabillities: * Responding to and aswering consumer enquiries, responding to complaints, comments and compliments through all communication channels (telephone, e-mail, unsolicited mail and otherwise) * Representing the diversity of Unilever brands * Identifying, communicating and escalating structural complaints, trends, general consumer responses and issues to superiors in order to minimise the negative consequences for both consumers and Unilever * Building rapport with Consumers to ensure consumer service excellence and to resolve consumers queries, problems or complaints * Meeting challenging targets for Quality (including brand diversity representation) of interaction and process follow through, * Liasing and providing feedback within the team - to help meet targets, objectives and consumer service excellence * Undertake ad-hoc projects e,g outbound calling * Ensuring that all consumer contact is handled in a professional manner in line with the Unilever methodologies, values and principles * Working effectively as part of the Careline * To use all systems and processes efficiently * To consistently meet all individual and team targets * Work closely with the Team Manager to ensure a consistent approach to quality, striving to constantly enhance the consumer experience * Demonstrate innovation and passion towards consumer delight. * Work closely with the Team Manager to highlight operational risks, and areas for improvement within the service team * Actively contribute in team meetings and share knowledge with colleagues to maximise knowledge retention within the Careline * Maintain knowledge of Carelines and Unilevers industry taking account of working practices and cultural drivers. Salary & Traveling Costs We offer a salary of 11.50 per hour. 1.993,30 per month based on a working week of 40 hours. The gross hourly wage does not include holiday pay and we will reimburse the cost of traveling, if your commuting distance larger then 10 KM.
Rotterdam
HBO
32 - 40 uur

Solliciteren

Are You Native German And Do You Have Customer Support Skills?
Commerciële Dienstverlening
OrganisatieInternational company in Barendrecht.Job DescriptionThe German Sales support tasks will be:- Receives requests for price quotations, purchase orders, order changes, product recommendations,adjustments, and cancellations directly from customers.- Uses computer system to enter orders, change orders, and retrieve customer information, stock, statusinformation. - Updates contact information in system- Achieves and maintains rapport with customers and works to give them the best possible service- Makes price quotations immediately by phone on price book items for customers- Liaises with Managerregarding special pricing and opportunities- Contacts new and established customers in a specific region through phone calls, email, mailings to increase sales- Works with distributors and buying groups to expand awareness of product offering- Works with Marketing department to target mailing program to customer baseJob RequirementsHBO level- Minimum two years of work experience, preferably sales related- Proficiency in the various Microsoft Office software packages. Some experience with ERP systems is anadvantage- Willingness to travel trade shows and customer locations- Excellent communication skills are required, both written and oral.- Native German is a must and good knowledge of the English language- Own car is a mustPlease note that you need to live in the Netherlands for this position and that you have a valid work permit. Salary and BenefitsFor more information please contact Yvet Sluiter at 06-48281951 or send an e-mail to yvet.sluiter@uniquemultilingual.com

French Technical/customer Support
Customer Contact Centers
OrganisatieStream Global Services:As a global contact center services provider, Stream relies on experience, stability, and people to achieve our company mission of providing exceptional customer experiences. Stream evolved as a support partner alongside the high-tech markets we serve by recognizing client needs and the importance of customer service in the technical support environment.The result is a comprehensive understanding of the businesses we support today, and the flexibility to take on new challenges.Stream's vision for the future includes expansion into new geographies, continued dedication to client and customer satisfaction, and the further innovation of support services. Experience, stability, great people, and a commitment to growth make Stream a trusted contact center services provider.Job DescriptionYou will be responsible for but not limited to: Offering both Technical Support and Customer Service to end users/dealers in relation to a wide range of electronic products Answering emails from customers/dealers Ensure customer satisfaction by providing timely and accurate information. Logging detailed and accurate case notes to ensure optimal assistance for customersJob RequirementsLanguage: Fluency in French and English. We are looking for a French speaker from France. You have strong typing and PC skills At least 2 years experience in a similar function of customer support Intermediate vocational education (MBO) Technical skills, software related knowledge and aptitude a plus You are interested in sports and you enjoy different sports activities Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.You are outgoing and approachable, with excellent customer service and enjoy working in a team environment. Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.Salary and Benefits An exciting job in a young international environment Pension plan Health Insurance Benefits Attendance bonus system Internal education through Stream University Location easy to reach by Public Transport, and travel costs compensation Full access to latest product in constantly updated on site LabGeneral information: Ones you start working at Stream we offer you in house training. The start date of the training would be week 50; this is the week of December 12th.

Native German And Fluent In English And Dutch? Reservation Agent
Financieel Advies
OrganisatieWell known International company in the tourism sector.For more information contact us at (0)6- 18639458 or send your cv to rotterdam@uniquemultilingual.comJob Description1. Sell company product daily; check availability of cruise or Cruisetour and make reservations for travel agent/consumer.2. Provide quality customer service; research and answer all questions/concerns related to company product and/or specifically the customer reservation.3. Assist agent or consumer with problems that might occur on a reservation; work with other departments or supervisor in an effort to resolve the problem in a courteous/timely manner.4. Maintain/organize on a daily basis - memos, flow charts, company policies, procedures, product information and promotional information for quick reference to provide accurate/timely answers to questions from travel agents or consumers.5. Any special projects as directed by the Supervisor or Director, International Sales such as ship tours ortrade shows.Job Requirements Post secondary education preferred (MBO) Native German and fluent spoken skills in Dutch and English Telephone sales center experience a plus Good communication skills Reliable, professional, and customer service oriented. Superior customer service skills required Ability to work independently in a demanding environmentPlease note that for this position Dutch, German and English are all 3 a must, and that the salary is 1900gross per month which is not negotiableSalary and BenefitsThe company offers possibilties to grow.Salary : 1900,- gross per month based on 38,75 hours (please note that this is not negotiable)

Customer Support (40 Uur)
Catergorie: Advies Consultancy
The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service up to but not limited to: Assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up on queries. We are looking for candidates for the following region: Mediterranean (Native Turkish and/or Italian in combination with Greek or Spanish and English) Italy (Native Italian and fluent English) Scandinavia (Native Swedish or Danish and fluent English) France (Native French and fluent English) Germany (native German, fluent English)