Customer Services Marketing And Sales Process Expert
- Banen
Philips Nederland
Your challenge Enable solid growth in the professional Customer Services business of Philips Healthcare. Your responsibilities As a Customer Services Marketing & Sales Processes Expert you are responsible for: · Business results of the assigned projects, as projected by the Sales & Marketing Programs and for the defined process performance indicators · Driving global process and KPI harmonization · Building and participating in cross-functional IT/business teams capable of executing/implementing agreed and assigned projects · Leading the implementation of project portfolio via the service creation process and you are responsible for overall project success (scope, schedule, budget) as measured through project management practices · Ensuring through IT Business & Service Demand Management any required IT capacity is secured to support users of assigned scope · Releasing and maintaining Marketing & Sales process documentation. Your team Global Customer Services (GCS) provides services that enable healthcare providers to deliver people-focused care. GCS is committed to help our customers achieve the highest level of performance in delivering healthcare to people by ensuring our solutions and products work when users need them, by enabling providers to deliver efficient patient care, by teaching people how to use technology and improve patient care and by creating healing environments. GCS is responsible for the policies, processes, systems and tools that are used by the Key Markets to conduct our service business with customers. GCS also directly manages the spare parts distribution network and the training academy for technical employees. The GCS Commercial Programs team supports the Customer Services community with new programs delivering concrete CS Sales & Marketing process improvements, new processes & tools. Improvement of the processes will lead to business improvement, customer satisfaction and loyalty.
Eindhoven
WO
32 - 40 uur
Solliciteren
| Sales / Customer Service Medewerker Gezocht! Banen Voor een grote vrachtafhandelaar op Schiphol zijn wij op zoek naar een Fulltime Sales & Customer Service Medewerker. De afdeling Customer Services, speelt een belangrijke rol bij de kwaliteitsbewaking van de afhandeling op zowel Schiphol als de buitenstations. Klachtenbrieven van onze klanten worden hier o.a. behandeld. Per januari zoeken wij voor deze afdeling een enthousiaste, klantvriendelijke en energieke collega (m/v). Functieprofiel Het beantwoorden van reacties van klanten Pre Sales Commerciele activiteiten Boekingen Tracking & Tracing After Sales Administratie en Back Office |
| Inside Sales Representatives – Netherlands Sw Services; Dutch Speaking (m/f) key Account Management The Role The Citrix Online Inside Sales Representative will be responsible for applying an understanding of Citrix Online's products, sales methodology, processes, prospecting techniques and customer base while selling to small and medium business accounts. In this role you will focus on companies with 1-500 employees that can benefit from remote Web-based collaboration for technical support, Web-based meetings and desktop access. The primary function of this position is new account acquisition. This includes following up on inbound leads, prospecting, qualifying, solution selling, negotiation and closing. The aim of this role is to grow revenue with an emphasis on new product sales to our customer base. Account expansion and retention activities include customer account reviews, applying guidance regarding cross selling into new departments, solution selling, negotiation and closing. Principal Responsibilities Pro-active prospecting the Netherlands’ market with own initiative as well as respond to inbound leads in a timely manner Qualify new prospects from our customer requests generated by our varied marketing campaigns Prospect, educate, qualify and develop new prospects to appointments for the territory manager Research accounts, identify key players, generate interest and obtain business requirements Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers Manage and maintain accurate leads, opportunities and account information within Salesforce.com Apply understanding of the needs of the target customer segments and complete the sales cycle from initial call to close within circa 2-4 weeks Achieve or exceed monthly and quarterly targets Other Duties Obtain repeat business, referrals and references by applying understanding of the unique requirements of your customers Provide Sales Management with reports on sales activities and projects as requested Develop prospecting plans for territory development to build rapport and create opportunities Qualification and Requirements Bachelor’s degree is beneficial but not required 3+ year’s technology sales experience Highly self motivated with the attitude to develop your business Proven record of success in Telesales and or field sales required Proven ability to communicate effectively via telephone and email with customers Proficiency with Microsoft Office products and Internet Experience with CRM and opportunity management systems, preferably Salesforce.com Proven ability to develop and manage pipeline and forecasting Dutch as first language is a pre-requisite, any additional European languages are a strong plus Fluency in English is essential The role will be based either in Amsterdam, Munich, Karlsruhe or Dublin - please express a preference. For further information please apply online here or with the apply now button. … quoting reference number 11652 or via e-mail: nadjafiedler@gmail.com (please submit your CV in English). We look forward to hearing from you. All replies will be treated with the strictest confidence. |
| Customer Service Operations Manager Ib Publishing VerkoopandCommercieel Management Founded in 1968, the International Baccalaureate (IB) is a recognised leader in international education, encouraging students to be active learners and engaged world citizens. The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands |
| Customer Service Operations Manager Ib Publishing VerkoopandCommercieel Management Founded in 1968, the International Baccalaureate (IB) is a recognised leader in international education, encouraging students to be active learners and engaged world citizens. The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands |