It Support Contractor

Functional Business Analyst
DELL
Fluent English/Dutch language skills required Dell is one of the biggest multinational information technology corporations and is a premier provider of computers, storage, servers and IT services worldwide that enable customers to build their information technology and Internet infrastructures. Whilst providing exceptional products and technology solutions, Dell also offers their customers the opportunity to have the solutions installed as part of their service. This can be done either as a fully integrated approach with the customers IT team or take on the full responsibility to implement and install the products leaving the customer to concentrate on their business. In order to deploy and support the technology, The Dell Associate team employs skilled and experienced contractors on both long and short term contracts to assist with the implementation and support of open standard-based technology innovation within their customers sites and due to the current customer demand we are looking for candidates who can display experience of the following; Equallogic Linux Novell Dell Servers Oracle
Winterswijk
This role is based within in a team of 5 and you will be required to work on site and support one of Dells’ Local Government clients. Based in Winterswijk, East Netherlands you will be required to offer a flexible approach to working days as this 6 month contract will be based on a three day working week, Ideally this will be Monday, Tuesday and Wednesday, although this may be negotiable. The main purpose of your role will be to support the wider business through your knowledge of Equallogic, Linux/Novell and Dell Servers. It would be an advantage if the ideal candidate could supply Oracle experience as well. Most importantly, you will be required to upgrade firmware using Novell/Linux on a daily basis remotely. A working knowledge of Dell Servers will also be a part of the role. Ideally the candidate will stay local to Winterswijk and the very close surrounding areas in order to be able to commute easily to and from the site.
Vast contract, bepaalde tijd

Solliciteren

Erp Support Consultant
Catergorie: Advies Consultancy
With reference to te growing business and manufacturing activities worldwide, our client is looking for an ERP Support Consultant to join the Support Team. Activities This position translates business requirements into requirements for system design and architecture, gives primarily input for advanced troubleshooting documentation and validates service advanced troubleshooting documentation and software. With your help, we fulfill on the promise that our system(s) will deliver the best possible value to all systems users every minute of the day. Key responsibilities: Teamwork and a sense of urgency are key to your success. As a member of the Support Team, you'll be part of a multi-disciplinary team that relies on efficient collaboration to quickly solve complex challenges. Youll be tasked with resolving applications issues for all manufacturing sites As an ERP Support Consultant you will: - Provide functional application and business expertise to support end users. - Provide application level 2 support, delivering solutions for incident resolution and identifying business process improvement opportunities. - Manage application service and change requests (problem resolution, new features, new structures, configuration settings). - Coordinate and maintain the configuration of live ERP modules in multiple areas. - Ensures that the solutions leverage the standard configuration settings and that the technical designs are documented. - Recommend options and process improvements or modifications to meet business requirements. - Actively participate in testing to validate that the implemented features meet requirements. - Document functional requirements to support application service requests. - Contribute to the development of customized reports and forms in order to meet the needs of managers and users. - Contribute to the development and implementation of user support and training modules and manuals. - Deliver training to end users in support of upgrades, enhancements and refresher courses. - Cultivate and develop positive working relationships with other departments within the organization.

Customer Support (40 Uur)
Catergorie: Advies Consultancy
The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service up to but not limited to: Assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up on queries. We are looking for candidates for the following region: Mediterranean (Native Turkish and/or Italian in combination with Greek or Spanish and English) Italy (Native Italian and fluent English) Scandinavia (Native Swedish or Danish and fluent English) France (Native French and fluent English) Germany (native German, fluent English)

Remote Support Medewerker
Catergorie: Advies Consultancy
Als Remote Support Medewerker ben je het aanspreekpunt van onze klant en handel je met behulp van geavanceerde beheersapplicaties de supportverzoeken af. Aangezien het afhandelen van de support vragen zeker geen script gebaseerd werk is, is elke support vraag weer een nieuwe uitdaging. Tevens beheer je op afstand de servers en werkplekken van onze klanten en zorg je voor een optimale performance van het netwerk van de klant.

ServiceandCustomer Support Manager
Catergorie: Advies Consultancy
Vacature voor een service en customer support manager in de regio Gelderland Zuid. Ben je die lijnmanager die verantwoordelijk is voor het optimaliseren en uitbreiden van de (internationale) service, aftersales en alle gerelateerde afdelingen. Als people-manager weet je op iedere afdeling de juiste snaar te raken. Als service manager stel je prioriteiten vast en draag je zorg voor de ontwikkeling van de medewerkers en de samenwerking tussen verschillende afdelingen. Je geeft leiding aan de internationale fieldservice afdeling en bent een coach voor de binnendienst medewerkers. Taken en verantwoordelijkheden: Het aansturen van de coördinatie en planning voor de installatie en het onderhoud. Verantwoordelijk voor een optimale en kwalitatieve bezetting. Het opstellen van management rapportages. Het uitbreiden van de internationale service activiteiten door het initiëren van tevredenheids onderzoeken en het inventariseren van de hulpmiddelen welke nodig zijn voor de uitbreiding. Contacten onderhouden met klanten, instanties, leveranciers, onderaannemers en overige partijen voor het uitvoeren van de activiteiten. Als relatiebeheerder een goede band met klanten en leveranciers opbouwen. Verantwoordelijk voor het naleven van de kwaliteitsrichtlijnen en een verdere verbetering hiervan. Vormgeven aan het beleid binnen de afdeling en de werkprocessen verder structureren. Analyseren, bewaken en rapporteren van garantiekosten.