Regional It Delivery Manager

Functional Business Analyst
Damco
Damco Europe is the most challenging Region in the Damco global organization, with a presence in 32 countries through roughly 100 branch locations; grouped in 8 Clusters. Europe holds a key position in our global activities, both from a commercial and operational perspective. We employ 2600 staff in Europe and have a gross turnover of USD 1,5 billion. The Europe regional CPO team is responsible for IT, Applications, EDI and Business Process Improvement. Our ambition is to ensure a stable and reliable IT service delivery, to deliver innovation to our customers and to deliver the tools and methodology for sustainable internal productivity and profitability improvements. For the Europe regional CPO team, located in Rotterdam, we are looking for a fulltime The main goal is to manage IT service delivery levels for existing and new services in accordance with the agreed SLA targets for Damco in Europe. Job description • Ensure local/regional coverage of IT service delivery within Europe; • Ensure alignment with global IT delivery organisation (ITILv3); • Provide and improve relationship and communication within the business; • Monitor and improve end-user satisfaction with the quality of service delivered; • Monitor service performance against agreed service level; • Ensure IT and business have a clear and unambiguous expectation of the level of service to be delivered; • Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so; • Conduct service reviews and instigate improvements; • Manage regional IT suppliers and negotiate new and renewed contracts; • Ensure IT system continuity is aligned with business demand; • Leading and supporting the local IT delivery teams; • Facilitate knowledge sharing within local IT community; • Be the regional counterpart for Centre IS organisation; • Be the regional counterpart for all internal and external IT providers; • Support the local business teams with technical IT advise. Key Performance Indicators • End user satisfaction; • System availability; • Coverage of SLAs and third-party contracts; • Ratio IT costs / revenue. Position requirements The regional IT delivery manager has general logistics knowledge and understands our organisation as well as our IT service catalogue. You have 4-6 year experience in delivering IT services & solutions. You posses a good understanding of Damco internal systems, processes and business demand. You are comfortable working in an ITILv3 organisation with outsourced IT service delivery teams and fluent in English (both written and verbally). Key (technical) skills • ITILv3; • IT Finance; • Contract negotiation; • Business continuity; • Business proposals; • Information systems architecture. Functional capabilities • Business acumen; • Priority setting; • Customer focus; • Drive for results; • Negotiating; • Planning; • Total work systems. Our offer • A varied and challenging position in a dynamic working enviroment within a growing and ambitious company wherein success is a key component; • Good compensations and benefits, including company car, 29 vacation days on yearly basis, 8,33% vacation allowance and an excellent pensionscheme. Information For more information about this position you can contact Leonie Weber, Chief Process Officer, telephone number +31 (10) 494 5882. Please send your application to the HR department via the 'Solliciteer nu' button below. Agency calls not appreciated. Keywords: IT, ICT, Delivery, Network, ITIL, ITILv3, System, Finance, Information Systems, Work, Job, HBO, WO, Rotterdam, Netherlands, regional, European. The main goal is to manage IT service delivery levels for existing and new services in accordance with the agreed SLA targets for Damco in Europe. Job description • Ensure local/regional coverage of IT service delivery within Europe; • Ensure alignment with global IT delivery organisation (ITILv3); • Provide and improve relationship and communication within the business; • Monitor and improve end-user satisfaction with the quality of service delivered; • Monitor service performance against agreed service level; • Ensure IT and business have a clear and unambiguous expectation of the level of service to be delivered; • Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so; • Conduct service reviews and instigate improvements; • Manage regional IT suppliers and negotiate new and renewed contracts; • Ensure IT system continuity is aligned with business demand; • Leading and supporting the local IT delivery teams; • Facilitate knowledge sharing within local IT community; • Be the regional counterpart for Centre IS organisation; • Be the regional counterpart for all internal and external IT providers; • Support the local business teams with technical IT advise. Key Performance Indicators • End user satisfaction; • System availability; • Coverage of SLAs and third-party contracts; • Ratio IT costs / revenue. Position requirements The regional IT delivery manager has general logistics knowledge and understands our organisation as well as our IT service catalogue. You have 4-6 year experience in delivering IT services & solutions. You posses a good understanding of Damco internal systems, processes and business demand. You are comfortable working in an ITILv3 organisation with outsourced IT service delivery teams and fluent in English (both written and verbally). Key (technical) skills • ITILv3; • IT Finance; • Contract negotiation; • Business continuity; • Business proposals; • Information systems architecture. Functional capabilities • Business acumen; • Priority setting; • Customer focus; • Drive for results; • Negotiating; • Planning; • Total work systems. Our offer • A varied and challenging position in a dynamic working enviroment within a growing and ambitious company wherein success is a key component; • Good compensations and benefits, including company car, 29 vacation days on yearly basis, 8,33% vacation allowance and an excellent pensionscheme. Information For more information about this position you can contact Leonie Weber, Chief Process Officer, telephone number +31 (10) 494 5882. Please send your application to the HR department via the 'Solliciteer nu' button below. Agency calls not appreciated. Keywords: IT, ICT, Delivery, Network, ITIL, ITILv3, System, Finance, Information Systems, Work, Job, HBO, WO, Rotterdam, Netherlands, regional, European.
Rotterdam
Vast contract, bepaalde tijd

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	Regional It Delivery Manager Functional Business Analyst Damco Europe is the most challenging Region in the Damco global organization, with a presence in 32 countries through roughly 100 branch locations; grouped in 8 Clusters. Europe holds a key position in our global activities, both from a commercial and operational perspective. We employ 2600 staff in Europe and have a gross turnover of USD 1,5 billion. The Europe regional CPO team is responsible for IT, Applications, EDI and Business Process Improvement. Our ambition is to ensure a stable and reliable IT service delivery, to deliver innovation to our customers and to deliver the tools and methodology for sustainable internal productivity and profitability improvements. For the Europe regional CPO team, located in Rotterdam, we are looking for a fulltime The main goal is to manage IT service delivery levels for existing and new services in accordance with the agreed SLA targets for Damco in Europe. Job description • Ensure local/regional coverage of IT service delivery within Europe; • Ensure alignment with global IT delivery organisation (ITILv3); • Provide and improve relationship and communication within the business; • Monitor and improve end-user satisfaction with the quality of service delivered; • Monitor service performance against agreed service level; • Ensure IT and business have a clear and unambiguous expectation of the level of service to be delivered; • Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so; • Conduct service reviews and instigate improvements; • Manage regional IT suppliers and negotiate new and renewed contracts; • Ensure IT system continuity is aligned with business demand; • Leading and supporting the local IT delivery teams; • Facilitate knowledge sharing within local IT community; • Be the regional counterpart for Centre IS organisation; • Be the regional counterpart for all internal and external IT providers; • Support the local business teams with technical IT advise. Key Performance Indicators • End user satisfaction; • System availability; • Coverage of SLAs and third-party contracts; • Ratio IT costs / revenue. Position requirements The regional IT delivery manager has general logistics knowledge and understands our organisation as well as our IT service catalogue. You have 4-6 year experience in delivering IT services & solutions. You posses a good understanding of Damco internal systems, processes and business demand. You are comfortable working in an ITILv3 organisation with outsourced IT service delivery teams and fluent in English (both written and verbally). Key (technical) skills • ITILv3; • IT Finance; • Contract negotiation; • Business continuity; • Business proposals; • Information systems architecture. Functional capabilities • Business acumen; • Priority setting; • Customer focus; • Drive for results; • Negotiating; • Planning; • Total work systems. Our offer • A varied and challenging position in a dynamic working enviroment within a growing and ambitious company wherein success is a key component; • Good compensations and benefits, including company car, 29 vacation days on yearly basis, 8,33% vacation allowance and an excellent pensionscheme. Information For more information about this position you can contact Leonie Weber, Chief Process Officer, telephone number +31 (10) 494 5882. Please send your application to the HR department via the 'Solliciteer nu' button below. Agency calls not appreciated. Keywords: IT, ICT, Delivery, Network, ITIL, ITILv3, System, Finance, Information Systems, Work, Job, HBO, WO, Rotterdam, Netherlands, regional, European. The main goal is to manage IT service delivery levels for existing and new services in accordance with the agreed SLA targets for Damco in Europe. Job description • Ensure local/regional coverage of IT service delivery within Europe; • Ensure alignment with global IT delivery organisation (ITILv3); • Provide and improve relationship and communication within the business; • Monitor and improve end-user satisfaction with the quality of service delivered; • Monitor service performance against agreed service level; • Ensure IT and business have a clear and unambiguous expectation of the level of service to be delivered; • Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so; • Conduct service reviews and instigate improvements; • Manage regional IT suppliers and negotiate new and renewed contracts; • Ensure IT system continuity is aligned with business demand; • Leading and supporting the local IT delivery teams; • Facilitate knowledge sharing within local IT community; • Be the regional counterpart for Centre IS organisation; • Be the regional counterpart for all internal and external IT providers; • Support the local business teams with technical IT advise. Key Performance Indicators • End user satisfaction; • System availability; • Coverage of SLAs and third-party contracts; • Ratio IT costs / revenue. Position requirements The regional IT delivery manager has general logistics knowledge and understands our organisation as well as our IT service catalogue. You have 4-6 year experience in delivering IT services & solutions. You posses a good understanding of Damco internal systems, processes and business demand. You are comfortable working in an ITILv3 organisation with outsourced IT service delivery teams and fluent in English (both written and verbally). Key (technical) skills • ITILv3; • IT Finance; • Contract negotiation; • Business continuity; • Business proposals; • Information systems architecture. Functional capabilities • Business acumen; • Priority setting; • Customer focus; • Drive for results; • Negotiating; • Planning; • Total work systems. Our offer • A varied and challenging position in a dynamic working enviroment within a growing and ambitious company wherein success is a key component; • Good compensations and benefits, including company car, 29 vacation days on yearly basis, 8,33% vacation allowance and an excellent pensionscheme. Information For more information about this position you can contact Leonie Weber, Chief Process Officer, telephone number +31 (10) 494 5882. Please send your application to the HR department via the 'Solliciteer nu' button below. Agency calls not appreciated. Keywords: IT, ICT, Delivery, Network, ITIL, ITILv3, System, Finance, Information Systems, Work, Job, HBO, WO, Rotterdam, Netherlands, regional, European.			Solliciteren »
	Regional It Delivery Manager Banen Damco Europe is the most challenging Region in the Damco global organization with a presence in 32 countries through roughly 100 branch locations; grouped in 8 Clusters. Europe holds a key position in our global activities both from a commercial and operational perspective. We employ 2600 staff in Europe and have a gross turnover of USD 1 5 billi			Solliciteren »

Regional It Delivery Manager
Functional Business Analyst
Damco Europe is the most challenging Region in the Damco global organization, with a presence in 32 countries through roughly 100 branch locations; grouped in 8 Clusters. Europe holds a key position in our global activities, both from a commercial and operational perspective. We employ 2600 staff in Europe and have a gross turnover of USD 1,5 billion. The Europe regional CPO team is responsible for IT, Applications, EDI and Business Process Improvement. Our ambition is to ensure a stable and reliable IT service delivery, to deliver innovation to our customers and to deliver the tools and methodology for sustainable internal productivity and profitability improvements. For the Europe regional CPO team, located in Rotterdam, we are looking for a fulltime The main goal is to manage IT service delivery levels for existing and new services in accordance with the agreed SLA targets for Damco in Europe. Job description • Ensure local/regional coverage of IT service delivery within Europe; • Ensure alignment with global IT delivery organisation (ITILv3); • Provide and improve relationship and communication within the business; • Monitor and improve end-user satisfaction with the quality of service delivered; • Monitor service performance against agreed service level; • Ensure IT and business have a clear and unambiguous expectation of the level of service to be delivered; • Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so; • Conduct service reviews and instigate improvements; • Manage regional IT suppliers and negotiate new and renewed contracts; • Ensure IT system continuity is aligned with business demand; • Leading and supporting the local IT delivery teams; • Facilitate knowledge sharing within local IT community; • Be the regional counterpart for Centre IS organisation; • Be the regional counterpart for all internal and external IT providers; • Support the local business teams with technical IT advise. Key Performance Indicators • End user satisfaction; • System availability; • Coverage of SLAs and third-party contracts; • Ratio IT costs / revenue. Position requirements The regional IT delivery manager has general logistics knowledge and understands our organisation as well as our IT service catalogue. You have 4-6 year experience in delivering IT services & solutions. You posses a good understanding of Damco internal systems, processes and business demand. You are comfortable working in an ITILv3 organisation with outsourced IT service delivery teams and fluent in English (both written and verbally). Key (technical) skills • ITILv3; • IT Finance; • Contract negotiation; • Business continuity; • Business proposals; • Information systems architecture. Functional capabilities • Business acumen; • Priority setting; • Customer focus; • Drive for results; • Negotiating; • Planning; • Total work systems. Our offer • A varied and challenging position in a dynamic working enviroment within a growing and ambitious company wherein success is a key component; • Good compensations and benefits, including company car, 29 vacation days on yearly basis, 8,33% vacation allowance and an excellent pensionscheme. Information For more information about this position you can contact Leonie Weber, Chief Process Officer, telephone number +31 (10) 494 5882. Please send your application to the HR department via the 'Solliciteer nu' button below. Agency calls not appreciated. Keywords: IT, ICT, Delivery, Network, ITIL, ITILv3, System, Finance, Information Systems, Work, Job, HBO, WO, Rotterdam, Netherlands, regional, European. The main goal is to manage IT service delivery levels for existing and new services in accordance with the agreed SLA targets for Damco in Europe. Job description • Ensure local/regional coverage of IT service delivery within Europe; • Ensure alignment with global IT delivery organisation (ITILv3); • Provide and improve relationship and communication within the business; • Monitor and improve end-user satisfaction with the quality of service delivered; • Monitor service performance against agreed service level; • Ensure IT and business have a clear and unambiguous expectation of the level of service to be delivered; • Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so; • Conduct service reviews and instigate improvements; • Manage regional IT suppliers and negotiate new and renewed contracts; • Ensure IT system continuity is aligned with business demand; • Leading and supporting the local IT delivery teams; • Facilitate knowledge sharing within local IT community; • Be the regional counterpart for Centre IS organisation; • Be the regional counterpart for all internal and external IT providers; • Support the local business teams with technical IT advise. Key Performance Indicators • End user satisfaction; • System availability; • Coverage of SLAs and third-party contracts; • Ratio IT costs / revenue. Position requirements The regional IT delivery manager has general logistics knowledge and understands our organisation as well as our IT service catalogue. You have 4-6 year experience in delivering IT services & solutions. You posses a good understanding of Damco internal systems, processes and business demand. You are comfortable working in an ITILv3 organisation with outsourced IT service delivery teams and fluent in English (both written and verbally). Key (technical) skills • ITILv3; • IT Finance; • Contract negotiation; • Business continuity; • Business proposals; • Information systems architecture. Functional capabilities • Business acumen; • Priority setting; • Customer focus; • Drive for results; • Negotiating; • Planning; • Total work systems. Our offer • A varied and challenging position in a dynamic working enviroment within a growing and ambitious company wherein success is a key component; • Good compensations and benefits, including company car, 29 vacation days on yearly basis, 8,33% vacation allowance and an excellent pensionscheme. Information For more information about this position you can contact Leonie Weber, Chief Process Officer, telephone number +31 (10) 494 5882. Please send your application to the HR department via the 'Solliciteer nu' button below. Agency calls not appreciated. Keywords: IT, ICT, Delivery, Network, ITIL, ITILv3, System, Finance, Information Systems, Work, Job, HBO, WO, Rotterdam, Netherlands, regional, European.

Regional It Delivery Manager
Banen
Damco Europe is the most challenging Region in the Damco global organization with a presence in 32 countries through roughly 100 branch locations; grouped in 8 Clusters. Europe holds a key position in our global activities both from a commercial and operational perspective. We employ 2600 staff in Europe and have a gross turnover of USD 1 5 billi

Customer Delivery Manager
Catergorie: Advies Consultancy
Sinds 1 oktober 2011 is Getronics in Nederland verder gegaan onder de naam KPN. KPN is goed gepositioneerd om zijn positie als marktleider in ICT-dienstverlening in Europa te versterken. De KPN Corporate Market serviceline Collaboration & Communications (C&C) is de beste en de grootste aanbieder op het gebied van communicatieoplossingen aan zakelijke klanten. De oplossingen van C&C sluiten goed aan op het belangrijkste doel van KPN Corporate Market: klanten en hun medewerkers helpen nog beter te scoren. Hoe we dit doel bereiken? Door oplossingen aan te dragen die passen in de totale en geïntegreerde dienstverlening van KPN. Hier ligt onze kracht. Maar we onderscheiden ons vooral in het realiseren van oplossingen in de praktijk, met meetbare voordelen voor onze klanten. Dit doen wij door op een gelijkluidende manier voor onze klanten middels; Inleven, Innoveren en Ontzorgen Op dit moment zoeken wij een Customer Delivery Manager (CDM) die integraal verantwoordelijk wordt voor de serviceverlening en klanttevredenheid over de uitvoering van onze dienstverlening bij een groep klanten in een van de regio’s. ‘ Vanuit die verantwoordelijkheid bewaakt jij de SLA fullfillment van de KPN serviceketen en stuurt bij waar dat nodig is. Je initieert procesaanpassingen ter verbetering van de dienstverlening van KPN. Bij uitzondering neem jij de regie voor escalaties wanneer deze niet elders in het bedrijf belegd kunnen worden. Daarnaast houdt jij je proactief bezig met het uitnutten van de contracten binnen zijn klant(groep)en van grote, strategische klanten. Als CDM spot je kansen voor ons bedrijf om meer business bij bestaande klanten weg te zetten en schakel je Sales op om deze kansen om te zetten in concrete offertetrajecten. Een greep uit je taken en verantwoordelijkheden; · Fungeren als het centrale aanspreekpunt voor klanten (en interne organisatie). · Problemen oplossen tot volle tevredenheid van zowel de klant als Service Line C&C · Rapporteren van de voortgang aan zowel het management als de klant · Initiëren en bewaken van procesaanpassingen en/of -verbeteringen in de serviceketen · Samen met de betrokken Account Manager onderhandelingen tussen de organisatie, de klant en andere betrokken externe partijen begeleiden · Met de kennis van de klant bijdragen aan cross- en up sell resultaten binnen de bestaande relatie en huidige business Je belangrijkste KPI’s zijn in deze functie: · Klanttevredenheid · SLA performance over de serviceketen (niet zozeer van individuele klanten) · Keten (intern en extern) · Omzet uit leads, cross en upsell · Verhogen van de klantloyaliteit · Uitnutten van de overeenkomst KPN streeft een organisatie na met een grote diversiteit aan medewerkers. Wij nodigen alle vrouwen en mannen met elke mogelijke achtergrond uit te solliciteren bij KPN.

Client Delivery Manager In Edi / Supply Chain Solutions
Banen
As Client Delivery Manager you drive, direct, and manage high profile Managed Services and programs for GXS within one specific, strategic, global customer. You will be the primary owner of the customer relationship. This key position is responsible for day-to-day operations management and meeting service level (SLA) commitments for our Clients customers by leading/influencing a matrixed team which may include local dedicated and remote leveraged staff. You use best practice methodologies, processes, and tools to provided committed services of our Client. You review and approve all program deliverables, interpret the contract/SOW, serve as the primary escalation point for client personnel, and act as the key resource held accountable for quality of delivery and customer satisfaction. You work with Sales, Solutions Definitions, Product Marketing, Solutions Implementation, Engineering and Customer Support as appropriate to insure all program deliverables and customer service levels are achieved.