Section Head Erp Technical Support
- Functional Business Analyst
SABIC
Department SABIC IT SABIC ITs ambition is aligned with SABIC’s global ambition and supports the strategy by focus on growth, cost leadership and innovation. The SABIC organization is highly IT minded and considers IT as an opportunity to improve business processes and the way of working in this agile environment. SABIC IT wants to be a strategic partner within the transformation process of SABIC towards 2020. The department ERP Services Europe is responsible to provide user support for SABIC ERP deployed solutions within region Europe, to ensure excellent service delivery via incident, problem and change management. The Challenge The Section Head ERP Technical Support is responsible for implementing, maintaining and supporting the technical environment required by SAP and SAP related applications. The Section Head will lead the ERP Technical Support team in order to: Provide technical support for SABIC ERP deployed solutions to facilitate optimal operations within the services and the transform department. Secure un-interrupted supply of ERP solutions in order to guarantee the standards of operational excellence for the SABIC business processes. Provide technical support for multiple business units whose day to day operations are critically dependant on all ERP deployed solutions. Manage agreement (SLA) with our SAP hosting supplier. Secure availability of ERP systems. Your Profile Minimum education; University or Bachelor degree, preferably in IT or Engineering. Good understanding of company processes, goals and objectives and their metrics and measures; Leadership and people management skills; Excellent incident-, problem- and change management skills; Knowledge of financial planning and capital management concepts; In-depth knowledge of ITIL policies, procedures, systems and best practices in the diverse areas of IT; Excellent analytical and quantitative skills; Strong ability to remain focused on long-term objectives in light of immediate operational requirements; Able to participate in global multi-disciplinary & cultural teams and business relationships; Proven experience with SAP Basis. Further Information For more information about this role, please contact Leo Berghof, recruiter, tel +31(6) 24 6779 24. Sharing our futures in leadership SABIC is one of the world’s leading manufacturers of chemicals, fertilizers, plastics and metals. We supply these materials to other companies, who use them to make products on which the world has come to depend. We are the largest and most reliably profitable public company in the Middle East. Our success is the result of our focus on three key areas: investment in local partnerships, outstanding research and technology programs, and an ambitious global growth strategy. And last, but certainly not least, because of our talented employees who have a passion to deliver. In Europe, SABIC employs over 6,000 professionals and is running 6 world-scale production sites and 4 technology & innovation centers. We are present in almost every European country. Major locations within our broad network of innovation, production and marketing are: Teesside (UK), Cartagena (Spain), Gelsenkirchen (Germany), Geleen (Netherlands) Bergen op Zoom (The Netherlands) and Genk (Belgium). Based upon this strong fundament, we are a key producer of olefins, polyolefins, engineering thermoplastics resins, films and sheets in Europe. At SABIC we are pushing the limits further. We are ambitious and striving to become the preferred world leader in chemicals. To achieve this ambition, we strongly invest in our most important asset – our employees. We see it as our task to help you develop a career with us that challenges you in ways that really make you come alive. Make your career happen with SABIC.
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