Training Leader

Andere OpleidingandTraining
SABIC
Department The site organizational Effectiveness leader is chartered with fostering a culture to support the manufacturing work processes and lead a strategy to align the site organization structure towards the site objectives. In the capacity of Site Learning Leader the job-holder is responsible for leading the development, delivery and administration of all learning programs. This position is a strategic role that requires an ability to execute on critical learning opportunities and deliver results for the organization. The Challenge Monitor the overall effectiveness & governance of the OE program in relation to the 3 main pillars of the program (technical design, organizational alignment and cultural design). Lead & facilitate the implementation and sustainability of Manufacturing operating rhythms as a an enabler for an effective OE program Lead & facilitate the site cultural development strategy. Build upon the existing LC culture and critical organizational behaviors (COB’s). Function as a coach within the site to improve the knowledge & skills in relation to the desired culture. Assure Manufacturing compliance with the aligned and implemented organizational structures, jobs and roles. Partner with site manager and unit leaders to assess and analyze learning needs based on performance, talent planning and needs assessment data. Based on learning needs, identify, develop and implement common learning solutions that ensure employee alignment with the organizations vision and strategies. Transform complex technical information into effective learning modules by applying adult learning theories. Assess and monitor the effectiveness of all learning and development initiatives against predefined metrics. Your Profile University bachelor or Master degree in Training and Development, Organizational Learning, Education or a related field. In depth understanding and demonstrated ability to apply the Operational Effectiveness program. Respected and credible individual with Manufacturing Management as well as all other functions in the organization in relation to cultural and organizational development. Recognized coaching expert who will need to lead or foster the desired culture change. 8+ years of progressive training experience in a manufacturing industry. Demonstrated expertise in conducting needs assessment, curriculum development and adult learning in a technical environment. Further Information For further information please contact Boudewijn de Heer, Recruiter at +31 (0) 164 29 1191. Sharing our futures in leadership SABIC is one of the world’s leading manufacturers of chemicals, fertilizers, plastics and metals. We supply these materials to other companies, who use them to make products on which the world has come to depend. We are the largest and most reliably profitable public company in the Middle East. Our success is the result of our focus on three key areas: investment in local partnerships, outstanding research and technology programs, and an ambitious global growth strategy. And last, but certainly not least, because of our talented employees who have a passion to deliver. In Europe, SABIC employs over 6,000 professionals and is running 6 world-scale production sites and 4 technology & innovation centers. We are present in almost every European country. Major locations within our broad network of innovation, production and marketing are: Teesside (UK), Cartagena (Spain), Gelsenkirchen (Germany), Geleen (Netherlands) Bergen op Zoom (The Netherlands) and Genk (Belgium). Based upon this strong fundament, we are a key producer of olefins, polyolefins, engineering thermoplastics resins, films and sheets in Europe. At SABIC we are pushing the limits further. We are ambitious and striving to become the preferred world leader in chemicals. To achieve this ambition, we strongly invest in our most important asset – our employees. We see it as our task to help you develop a career with us that challenges you in ways that really make you come alive. Make your career happen with SABIC.
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Training Leader
Andere OpleidingandTraining
Department The site organizational Effectiveness leader is chartered with fostering a culture to support the manufacturing work processes and lead a strategy to align the site organization structure towards the site objectives. In the capacity of Site Learning Leader the job-holder is responsible for leading the development, delivery and administration of all learning programs. This position is a strategic role that requires an ability to execute on critical learning opportunities and deliver results for the organization. The Challenge Monitor the overall effectiveness & governance of the OE program in relation to the 3 main pillars of the program (technical design, organizational alignment and cultural design). Lead & facilitate the implementation and sustainability of Manufacturing operating rhythms as a an enabler for an effective OE program Lead & facilitate the site cultural development strategy. Build upon the existing LC culture and critical organizational behaviors (COB’s). Function as a coach within the site to improve the knowledge & skills in relation to the desired culture. Assure Manufacturing compliance with the aligned and implemented organizational structures, jobs and roles. Partner with site manager and unit leaders to assess and analyze learning needs based on performance, talent planning and needs assessment data. Based on learning needs, identify, develop and implement common learning solutions that ensure employee alignment with the organizations vision and strategies. Transform complex technical information into effective learning modules by applying adult learning theories. Assess and monitor the effectiveness of all learning and development initiatives against predefined metrics. Your Profile University bachelor or Master degree in Training and Development, Organizational Learning, Education or a related field. In depth understanding and demonstrated ability to apply the Operational Effectiveness program. Respected and credible individual with Manufacturing Management as well as all other functions in the organization in relation to cultural and organizational development. Recognized coaching expert who will need to lead or foster the desired culture change. 8+ years of progressive training experience in a manufacturing industry. Demonstrated expertise in conducting needs assessment, curriculum development and adult learning in a technical environment. Further Information For further information please contact Boudewijn de Heer, Recruiter at +31 (0) 164 29 1191. Sharing our futures in leadership SABIC is one of the world’s leading manufacturers of chemicals, fertilizers, plastics and metals. We supply these materials to other companies, who use them to make products on which the world has come to depend. We are the largest and most reliably profitable public company in the Middle East. Our success is the result of our focus on three key areas: investment in local partnerships, outstanding research and technology programs, and an ambitious global growth strategy. And last, but certainly not least, because of our talented employees who have a passion to deliver. In Europe, SABIC employs over 6,000 professionals and is running 6 world-scale production sites and 4 technology & innovation centers. We are present in almost every European country. Major locations within our broad network of innovation, production and marketing are: Teesside (UK), Cartagena (Spain), Gelsenkirchen (Germany), Geleen (Netherlands) Bergen op Zoom (The Netherlands) and Genk (Belgium). Based upon this strong fundament, we are a key producer of olefins, polyolefins, engineering thermoplastics resins, films and sheets in Europe. At SABIC we are pushing the limits further. We are ambitious and striving to become the preferred world leader in chemicals. To achieve this ambition, we strongly invest in our most important asset – our employees. We see it as our task to help you develop a career with us that challenges you in ways that really make you come alive. Make your career happen with SABIC.

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Sourcing Leader
Inkoop
About Us GE Capital in Europe, Middle East & Africa (EMEA) is one of the region’s largest commercial lending organizations, providing a wide range of services including accounts receivable management, asset-based lending, leveraged finance, leasing and commercial loans to businesses in more than 10 countries. GE Capital operates at the very heart of businesses in Europe, providing working capital and asset finance to enable customers to successfully run and manage their operations every day. GE Capital has over 500,000 customers throughout EMEA. GE Capital in EMEA also includes the new and exciting $8 billion commercial finance joint venture between GE and Mubadala Development Corporation, based in Abu Dhabi, which is exclusively focused on high-return investment opportunities throughout the region. Working Capital Solutions is part of GE Capital EMEA and is a global provider of a factoring and receivables management with over $ 52B receivables purchased annually and $10B of assets managed in 2010. The business operates in 3 poles and has regional operations centers (COE‘s) to support the collections activities. WCS is headquartered in Norwalk, CT and Breda, the Netherlands. Role Summary/Purpose A critical member of the Global Operations Team and for the WCS business, owning the Sourcing and Facility management process for WCS globally. The Global Sourcing Leader is responsible for $45 million of purchase base, 300+ suppliers and 20+ WCS facilities. Essential Responsibilities Sourcing/procurement processes: - Owning the wing to wing Buy to Pay process across WCS. - Ensure WCS Procurement processes are aligned with GE Capital EMEA and WCS policies (e.g. Sourcing and material activities outsourcing policy, record management). - Ensure all processes are fully documented through approved SOP’s & training manuals. - Communicating sourcing/procurement process at regular intervals to the organization and in the event of key changes in policy. - Publish Sourcing Dashboard with defined Sourcing CTQ’s. - Continuous focus on process improvement ,- efficiency and cycletime. - Drive efficiency through the implementation and adoption of Oracle Purchasing/SSS Accounts Payable System in all sites. Productivity and Savings: - Drive sourcing projects that achieve deflation, service improvement, productivity increase or a combination of these across the functions IT, Collection, Ops, Risk, etc. - Develop and run commodity focused Bullet Trains to control usage driven costs in the business. - Undertake strategic analysis and develop insight of the P-Base. - Conduct spend analysis by suppliers, commodities and platforms in order to ensure any cost growths or reductions are fully understood and approved. - Partner with functional teams to formulate cost out strategy and projects, drive projects to completion. - Lead the validation of Sourcing savings with FP&A (Finance) and resolve any ensuing issues to ensure annual savings targets are met. Strategy: - Develops and implement supplier strategies with the WCS functional leaders . - Work in a boundryless manner with the Capital EMEA and GE Sourcing community by leading or supporting strategies . Supplier Management: - Own the regulatory reqlatory requirements detailed in the Sourcing Policy. - Maximize Supplier engagement and- relationship and negotiating Terms and Conditions. - Enhance existing vendors performance and/or Terms and Contions. - Coordinate contract signature, supplier set-up and amendments. - Timely anticipate, start negotiations on all expirations contracts. - Address quality/delivery issue to supplier and/or escalate. - Perform AML check for business preferred suppliers. - Provide business with vendor information – e.g. preferred, alternatives etc. - Review and approve Vendormanagement database requests for WCS. Facility Management: - Support the WCS business COE strategy and develop plans to for rooftop reductions, consolidations, co-locations, cost reductions & space efficiencies. - Manage lease extensions timely and ensure all new lease requests and renewals comply with GE Capital EMEA and GE corporate standards and guidelines. - Manage lease extensions timely and ensure all new lease requests and renewals comply with GE Capital EMEA and GE corporate standards and guidelines. - Support site leaders with all facility related matters, including EHS, BCP, and Security etc. - Liaison for WCS with CP&SO in case site is managed by Corporate.

Regional Statutory Reporting Leader - Europe
Controlling
About Us We are GE. We’re a global infrastructure, finance and media company taking on the world’s toughest challenges. And we are taking the strengths that have made us an industry leader and putting them to work in service of a new era of global business, with a focus on the world and the people we share it with. Through initiatives like ecomagination and healthymagination, we are developing the next generation of products and services to improve the way we use resources, impact our communities and care for each other. Join GE and you’ll discover a career opportunity of incredible diversity – across disciplines and around the globe. No other company invests in the development, training and advancement of its employees the way we do, because we believe it is our innovative thinking that is our strength, and that strength is what enables GE to make a positive impact on tomorrow, today. From jet engines to power generation, financial services to water processing, and medical imaging to turning imaginative ideas into leading products and services. GE Global Business Services (GBS) partners with GE entities to deliver world-class shared services in finance and employee services. We offer an extensive portfolio of employee & financial services with proven expertise, meeting our internal customers needs with ease, simplicity and speed. Customers have benefited from our service excellence, knowledge and governance, combined with the low delivery cost. We operate in more than 30 countries across Europe. At GE GBS, we strive for customer satisfaction in employee and financial services by recruiting, retaining and developing people with local expertise, delivering timely, accurate, cost efficient and constantly improving services, enabling GE businesses to focus on growth by partnering on their compliance needs Role Summary/Purpose The Statutory Leader will partner with GE businesses across Europe to provide critical business process and financial accounting services support in the areas of end to end financial accounting support, accounts payable services, end to end management of payroll and other HR services, travel expense management and control and emerging business needs in the areas of compliance and controllership like customs and tax services.

Team Leader Customer Care
HospitalityandReizen
Team Leader Customer Care Team Leader Customer Care The company requires a Customer Care Team Leader to assist the Customer Care Manager to motivate and lead the Amsterdam based Customer Care team during the day shift, operating between 08:00 – 18:30, Monday to Friday, plus 1 Saturday/Sunday per month. Working hours will be within these hours.You will provide outstanding levels of customer service to Booking.com customers and hotels by nurturing relationships with suppliers. Ideal Candidate:This role is ideal for an articulate, energetic and enthusiastic customer service professional with leadership flair and ability to motivate others. As well as experience within a customer services or customer-facing role you will be passionate about providing the best possible levels of customer services, driving and delivering inbound sales results and have experience in or potential to run a highly motivated, dynamic and efficient team of CCE’s.You possess strong communication skills, both oral and written, and of course, excellent leadership, coaching and mentoring abilities. You should be efficient, organised, adaptable and capable of working on your own initiative in carrying out your day-to-day data tasks with limited need for supervision. You should be skilled at multi-tasking and able to co-ordinate a variety of tasks. Required Skills* Ensure that all new C/C employees to the day-shift receive an informative induction programme to introduce them to the business, systems and customer services standards and processes;* Conduct monthly 1-2-1 meetings with C/C employees of your team (15 to 18 CCE’s) to maintain focus and motivation on Customer Care standards and targets;* Summarize and feed back the outcome of these meetings to the C/C Manager, discussing any areas of concern, training requirements or achievements;* Assist in and conduct, mid- and end-o- year performance reviews;* Track and monitor performance levels, and highlight any areas of underperformance to the C/C Manager and assist her in tackling this;* Schedule and distribute tasks and projects within the team;* If necessary, deputize for and carry out activities of C/C Manager in her/his absence and as directed;* Manage any escalated (from the team) incoming hotelier and customer queries (email & phone) regarding the hotel intranet system, system problems, reservations, over-bookings, reservations, hotel amenities/service and invoicing;* Liaison with the appropriate teams (IT, Hotels, Distribution, Finance) in order to gain relevant information and action, to resolve problems or provide support to the team;* Negotiate and demonstrate the ability to influence customers and hoteliers when handling complaints and have the ability to empathise with customer;* Demonstrate the ability to recognise sales opportunities and coach and develop the team to be commercially aware when handling customer calls;* To be an effective Change Manager – to know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours.* Quality assurance; - Performance side by side and remote call monitoring - Coaching sessions - E-mail quality *Coaching of new and existing staff; - Floor walking - Side by side monitoring - Call monitoring* Ensure coverage of TL line during opening hours;* Work closely with Operations and Training & Quality to ensure consistency in the execution of procedures;* Enthusiasm and ability to work in a team and independentl;* Proactive and able to complete tasks within specified deadline;* Administrative tasks;* Assisting in additional tasks and projects if needed. Required Experience* MBO/ HBO level, education in Hospitality branch preferred* Proven people management skills* Customer service and sales results focus* Flexibility, able to work various shifts if required* Analytical skills* Extended Call centre experience is a must * Proven and demonstrated high performance track record* Coaching experience is preferred * Previous leadership experience preferred* Excellent written and oral communication skills* Ability to present information in front of a group* Professional, proactive, positive and “can-do” attitude* Our ideal candidate is fluent in English and one or more European languages* Sense of responsibility, independent and customer friendly.* Relocation package offered by Booking.com