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Senior Windows Engineer Is Group

  • Andere ItandTelecommunicatie
    IS Group
    Taken en verantwoordelijkheden Als Support Engineer ben je samen met je team van 28 engineers verantwoordelijk voor het verlenen van alle technische support aan ruim 13.000 klanten van de grootste onafhankelijke Nederlandse aanbieder op het gebied van hosted ICT. Via duidelijke processen en procedures die je structuur bieden zorg je dat de afgesproken SLA’s continu worden behaald. Je maakt naar aanleiding van klant verzoeken meldingen aan die je proactief bewaakt en houdt de klant hiervan continu op de hoogte, tevens voer je changes door van nieuwe producten/diensten en los je incidenten adequaat op door je intense contact met onze klant, is het team Support de uitgesproken afdeling die eventuele problemen snel signaleert en deze op een juiste manier weet te escaleren of weet op te lossen. Hij/zij beschouwt de afdeling Support als een team mensen die het verschil voor de klant betekenen. Met deze professionals, verras je onze klanten continue met de kwaliteit van onze dienstverlening. Hierdoor heb je direct invloed op de belangrijkste doelstelling van IS namelijk de beste ICT-dienstverlener op gebied van service en kwaliteit. 100% klanttevredenheid is jouw passie. IS hecht veel waarde aan wie je bent en waar je voor staat. Alleen met gelijk gerichtheid is het behalen van onze gezamenlijke doelstellingen haalbaar. Onze normen en waarden zijn een belangrijk onderdeel hiervan en zorgen voor de juiste cultuur die zich kenmerkt door bevlogenheid en daadkracht. De kandidaat (m/v) Als Support Engineer binnen IS Group ben je aangewezen op je mentaliteit en kwaliteiten en heb je alle ruimte om jouw capaciteiten maximaal in te zetten. Werken bij IS betekent werken bij een marktleider waar kennis en kunde de basis zijn van het succes. Het betekent ook werken voor de veeleisende top van het Nederlandse bedrijfsleven. De kandidaat heeft sterke affiniteit met ICT-dienstverlening en kent de partijen die opereren binnen deze markt. Tevens beschikt hij over aantoonbaar minimaal vijf jaar relevante werkervaring opgedaan in een vergelijkbare positie. De kandidaat beschikt over een sterk analytisch vermogen en goede technische vaardigheden. Hij/zij is in staat om complexe verbanden begrijpelijk te maken. Dit gekoppeld aan een hands-on aanpak en een proactieve “can-do” mentaliteit. Hij/zij kan buiten de gebaande paden denken, is technisch sterk, creatief en tevens pragmatisch, daadkrachtig en goed georganiseerd. Hij/zij rust niet voordat de zaken voor elkaar zijn. De kandidaat heeft goede sociale vaardigheden en communiceert helder, concreet en overtuigend. Hij/zij wint vertrouwen op de inhoud. Hij/zij is kritisch, assertief en tactvol. De kandidaat kan zich goed vinden in een snel veranderende bedrijfsomgeving. Hij/zij staat stevig in zijn schoenen en heeft een dito persoonlijkheid. Is zowel flexibel als standvastig. Hij/zij is gewend om zelfstandig en “self propelling” te werken en de verwachtingen goed te managen en komt af met het verwachte resultaat. Hij/zij levert top kwaliteit, is ambitieus en veeleisend.
    Purmerend
    Opleiding / Ervaring: HBO of vergelijkbaar denkniveau; Applicatie/Desktop outsourcing ervaring Ervaren technische kennis op de volgende componenten: o Windows OS o AD o TS o Clustering o SQL o Vmware o Applicatie packaging Competenties: Klantgericht Professionele communicator Coach 24 uurs mentaliteit Proactief en ondernemend; Overtuigingskracht en samenwerken; Organisatie sensitiviteit.
    Vast contract, onbepaalde tijd

    Solliciteren

 

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