Customer Service Representative Service 24h Germany Department
- Klantenservice
Mercedes Benz Customer Assistance Center Maastricht NV
Department description Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Your responsibilities Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
Maastricht
Requirements Higher vocational education Native German speaker Good knowledge of English (company language) Good written and verbal skills Advanced negotiation skills Computer literacy Knowledge of German geography Experience in customer care Good understanding of customer satisfaction Team player Open-minded to a diversity of cultures Ability to prioritize, analyze, plan and coordinate on high volumes
Vast contract, onbepaalde tijd
Solliciteren
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