Traffic Manager
- Banen
Olympia Uitzendbureau Groningen
Als Trafficer ben je verantwoordelijk in het behalen van de gestelde doelstellingen rond de bereikbaarheid en het service level van het KPN Contact Center met een zo efficiënt mogelijke inzet van medewerkers. Hierin werk je nauw samen met de teamleider. Je bepaalt de inzet van medewerkers tijdens de lopende dag. Daarnaast is de Trafficer verantwoordelijk voor het nemen van adequate acties in geval van storingen dan wel plotselinge verkeerstoename en - afname over de dag met als doel dat de dienstverlening minimale hinder ondervindt. De afdeling is verantwoordelijk voor een optimale afstemming tussen verkeer, inzet van personeel, werkplekken en infrastructuur op korte en lange termijn. De Trafficer zorgt voor optimale afstemming tussen verkeer en inzet van personeel voor een dienst of enkele kleinere diensten door acties uit te zetten die het aanbod van verkeer dan wel de inzet van medewerkers beïnvloeden. KPN biedt jou : - Een baan bij één van de meest gerenommeerde werkgevers van Nederland voor langere tijd; - startsalaris is boven marktconform; - een tegemoetkoming in de reiskosten voor het woon- werkverkeer.
Groningen
WO
32 - 40 uur
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Traffic Manager Banen Voor een verzekeraar in Leiden zoeken wij tijdelijk een Traffic Manager voor het klant contact center. Werkzaamheden: - Je realiseert in samenwerking met collega-traffic managers en lijnmanagement de doelstellingen voor bereikbaarheid en service levels i.v.m. de afhandeling van het telefoon- en e-mail verkeer (klantcontacten) in het contactcentrum. - Je stuurt op skills en service levels op één of meerdere locaties van Contact center om een optimale performance in de lopende week te realiseren - Je realiseert tijdige en correcte personeelsmutaties gedurende de week, - Je signaleert naar team management m.b.t. productiviteit en roosterdiscipline - Je stemt als meld- en coördinatiepunt verstoringen en calamiteiten/escalaties af met interne partijen - Je stuurt noodprocedures en daarmee verband houdende acties aan in geval van verstoringen en calamiteiten - Adviseert management m.b.t. inzet extra capaciteit - overlegt dagelijks met planning en lijnmanagement betreffende bereikbaarheid, service levels en skills |
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Assistent Traffic Manager Banen Een uitmuntende servicegraad is een van de belangrijkste aspecten in onze dienstverlening. Als assistant traffic manager ben je verantwoordelijk voor het aannemen, plaatsen en plannen van het advertentiemateriaal in het advertentie management systeem. Daarnaast volg je lopende reclamecampagnes op de voet en beantwoord je snel en adequaat vragen van de klant. Samen met de traffic manager ben je verantwoordelijk voor het bedenken en implementeren van technische oplossingen die gerelateerd zijn aan het plaatsen en meten van advertentiecampagnes. Wij bieden: - Een baan met verantwoordelijkheid in een mediatak - Supergezellig team - Leuke werkomgeving op het Noordeinde in het centrum van Den Haag - Marktconform salaris - Aantrekkelijke bonusregeling |
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| Traffic Manager Banen Voor een verzekeraar in Leiden zoeken wij tijdelijk een Traffic Manager voor het klant contact center. Werkzaamheden: - Je realiseert in samenwerking met collega-traffic managers en lijnmanagement de doelstellingen voor bereikbaarheid en service levels i.v.m. de afhandeling van het telefoon- en e-mail verkeer (klantcontacten) in het contactcentrum. - Je stuurt op skills en service levels op één of meerdere locaties van Contact center om een optimale performance in de lopende week te realiseren - Je realiseert tijdige en correcte personeelsmutaties gedurende de week, - Je signaleert naar team management m.b.t. productiviteit en roosterdiscipline - Je stemt als meld- en coördinatiepunt verstoringen en calamiteiten/escalaties af met interne partijen - Je stuurt noodprocedures en daarmee verband houdende acties aan in geval van verstoringen en calamiteiten - Adviseert management m.b.t. inzet extra capaciteit - overlegt dagelijks met planning en lijnmanagement betreffende bereikbaarheid, service levels en skills |
| Assistent Traffic Manager Banen Een uitmuntende servicegraad is een van de belangrijkste aspecten in onze dienstverlening. Als assistant traffic manager ben je verantwoordelijk voor het aannemen, plaatsen en plannen van het advertentiemateriaal in het advertentie management systeem. Daarnaast volg je lopende reclamecampagnes op de voet en beantwoord je snel en adequaat vragen van de klant. Samen met de traffic manager ben je verantwoordelijk voor het bedenken en implementeren van technische oplossingen die gerelateerd zijn aan het plaatsen en meten van advertentiecampagnes. Wij bieden: - Een baan met verantwoordelijkheid in een mediatak - Supergezellig team - Leuke werkomgeving op het Noordeinde in het centrum van Den Haag - Marktconform salaris - Aantrekkelijke bonusregeling |
| Manager Ad OperationsandYield Mgt VerkoopandCommercieel Management Location: Amsterdam Job Status: Full time Req #: 56079BR eBay is the world's largest online marketplace. We enjoy our work and we'll be the first to admit it! We think it's because we are doing something that has never been done before. Creating this incredible new space where buyers and sellers come together to exchange just about anything. What we've done at eBay is promote the growth of communities where people can share similiar interests about things they have or want. Manager Ad Operations & Yield Mgt Mission: Build world class advertising operations organization with clear roles & responsibilities for Marktplaats Media by defining and executing the overall Marktplaats Media operations strategy via ad operations, yield mgt, project mgt and systems/tools/processes. About Marktplaats.nl : a top 5 Dutch brand, the largest e-commerce website, 6,5M monthly unique visitors, annually reaching over 3/4th of Dutch online population. Marktplaats has a healthy balance between acting as a local organization while being part of a global company. eBay allows us to act autonomous and that way we can quickly act to changing market conditions specific to the Dutch market. While at the same time, with the foremost ecommerce company in the world backing the business, we benefit from constant knowledge & technology sharing in eBay. About Marktplaats Media : responsible for the commercialization of Marktplaats.nl. Over 25 professionals in Sales, Marketing and Ad Operations serve agencies and direct clients with premium communication solutions based on extensive data mining and targeting capabilities and the Marktplaats.nl brand and reach. Offering a wide range of solutions varying from display through customized integrated concepts as well as our private exchange. Marktplaats Media has established a leading position in the Dutch online advertising market and is growing fast. To further accelerate our growth ambitions we are looking for a Manager Ad Operations & Yield Management to join the management team. Role description: Responsible for managing the operational aspects of Marktplaats’s display advertising inventory and for defining and building the yield management aspect of the business. Reinforcing the ongoing processes of ad sales/ad inventory forecasting, documentation and value analysis as well as executing inventory pricing strategies to maximize revenues. Maintains inventory management process to fully optimize and monetize the value of ad sales inventory. The candidate will be responsible for Yield Management which includes analyzing seasonality and other site traffic trends to maintain highly accurate inventory management documentation and pricing strategies. The candidate has detailed understanding of Internet traffic and ad sales. Main responsibilities Leading a team of ad operation professionals Provide monthly traffic reports, containing accurate levels of all site impressions based on Ad Server reports, to the Sales Force on a regular and timely basis. Update inventory reports weekly for sold/unsold, revenue/cpm, and also update calendars for unique inventory types, by aggregating data from all data sources Compares data from all systems to make sure that all inventory has been accounted for and reported accurately Perform analysis and provide recommendations to management for proposed changes to pricing of advertising or changes in web site delivery practices. Provide leadership and analysis for available and sold advertising. Research and help resolve inventory discrepancies, optimize campaigns on a need to basis, and provide accommodations for and underperforming areas. Continually evaluate inventory management processes for best practices based on company/industry trends and sales process, and define vision and strategy to maintain cutting-edge inventory management tools and process Manages the Inventory portion of the Dashboard system as it pertains to modifications bug fixes and our improvements Reports and analyzes advertising revenue for the month broken down by property, channel and product Focuses on what types of ad types and what positions generate the best CPM, total revenue and sell-thru. Ad Hoc analysis delegated incl. analysis of product performance, and impression level traffic forecasting Coordinate delegation of ad sales request for data Give guidance to ad sales and management team on current market pricing to support decisions on pricing; focus on creative types that show high demand or low demand, derive best practices from top priced campaigns, understand when and why we discount inventory. Manage, inspire and grow a best in class ad operations and yield management team Requirements Knowledge of Double Click’s Dart system Good Excel skills Excellent written and oral communication skills Strong leadership skills Knowledge of Salesforce a plus Knowledge of advertising yield management tools (for example RAPT system) a plus Min. of 5 yrs experience in Ad Ops and/or Yield mgt in online media Min. of 3 yrs management experience Mission: Build world class advertising operations organization with clear roles & responsibilities for Marktplaats Media by defining and executing the overall Marktplaats Media operations strategy via ad operations, yield mgt, project mgt and systems/tools/processes.About Marktplaats.nl: a top 5 Dutch brand, the largest e-commerce website, 6,5M monthly unique visitors, annually reaching over 3/4th of Dutch online population. Marktplaats has a healthy balance between acting as a local organization while being part of a global company. eBay allows us to act autonomous and that way we can quickly act to changing market conditions specific to the Dutch market. While at the same time, with the foremost ecommerce company in the world backing the business, we benefit from constant knowledge & technology sharing in eBay.About Marktplaats Media: responsible for the commercialization of Marktplaats.nl. Over 25 professionals in Sales, Marketing and Ad Operations serve agencies and direct clients with premium communication solutions based on extensive data mining and targeting capabilities and the Marktplaats.nl brand and reach. Offering a wide range of solutions varying from display through customized integrated concepts as well as our private exchange. Marktplaats Media has established a leading position in the Dutch online advertising market and is growing fast. To further accelerate our growth ambitions we are looking for a Manager Ad Operations & Yield Management to join the management team.Role description:Responsible for managing the operational aspects of Marktplaats’s display advertising inventory and for defining and building the yield management aspect of the business. Reinforcing the ongoing processes of ad sales/ad inventory forecasting, documentation and value analysis as well as executing inventory pricing strategies to maximize revenues. Maintains inventory management process to fully optimize and monetize the value of ad sales inventory.The candidate will be responsible for Yield Management which includes analyzing seasonality and other site traffic trends to maintain highly accurate inventory management documentation and pricing strategies. The candidate has detailed understanding of Internet traffic and ad sales.Main responsibilitiesLeading a team of ad operation professionalsProvide monthly traffic reports, containing accurate levels of all site impressions based on Ad Server reports, to the Sales Force on a regular and timely basis.Update inventory reports weekly for sold/unsold, revenue/cpm, and also update calendars for unique inventory types, by aggregating data from all data sourcesCompares data from all systems to make sure that all inventory has been accounted for and reported accuratelyPerform analysis and provide recommendations to management for proposed changes to pricing of advertising or changes in web site delivery practices. Provide leadership and analysis for available and sold advertising.Research and help resolve inventory discrepancies, optimize campaigns on a need to basis, and provide accommodations for and underperforming areas.Continually evaluate inventory management processes for best practices based on company/industry trends and sales process, and define vision and strategy to maintain cutting-edge inventory management tools and processManages the Inventory portion of the Dashboard system as it pertains to modifications bug fixes and our improvementsReports and analyzes advertising revenue for the month broken down by property, channel and productFocuses on what types of ad types and what positions generate the best CPM, total revenue and sell-thru.Ad Hoc analysis delegated incl. analysis of product performance, and impression level traffic forecastingCoordinate delegation of ad sales request for dataGive guidance to ad sales and management team on current market pricing to support decisions on pricing; focus on creative types that show high demand or low demand, derive best practices from top priced campaigns, understand when and why we discount inventory.Manage, inspire and grow a best in class ad operations and yield management teamRequirements Knowledge of Double Click’s Dart systemGood Excel skillsExcellent written and oral communication skillsStrong leadership skillsKnowledge of Salesforce a plusKnowledge of advertising yield management tools (for example RAPT system) a plusMin. of 5 yrs experience in Ad Ops and/or Yield mgt in online mediaMin. of 3 yrs management experience |
| Junior Product Manager Bij Momac Andere Marketing ReclameandCommunicatie Momac is a young, ambitious and innovative company with over 50 employees. From our offices in Rotterdam, Paris and London we develop and deliver mobile services for the consumer market, based on our award winning mvolve platform. The company has a strong position within its domestic markets of The Netherlands, France and the United Kingdom, but also worldwide (USA, South Africa, Canada, Germany, Portugal, Ireland, Belgium, Austria, Spain) with leading mobile internet sites, native and hybrid applications and operator portal solutions for mobile operators. Step by step, we are building a high-quality and solid base for further expansion. For this purpose, Momac is recruiting for her office in Rotterdam a: Junior Product Manager Description of the job vacancy Junior Product Manager: As Junior Product Manager, you will be responsible for the day-to-day management of mobile operator portals. You will set up and maintain promotional campaigns, analyze portal traffic, and update premium content Stores for the mobile operator network. You will provide simple, solid analysis to our portal performance manager, and will be point of contact for most of our content partners. Key responsibilities: - Daily optimization of mobile portal traffic and premium content stores - Implementation and analysis of promotional mobile campaigns - Weekly reporting of Key Performance Indicators - Additional set up and monitoring of social media & search engine advertising activities - Basic account management of 3rd party content suppliers - Continuous overall improvement of our mobile portal products You should have: - A bachelor degree and 2 years of work experience in an e-Commerce environment - Hands-on and problem-solving skills - Strong data analysis skills, with the ability to interpret and convert into actionable plans - Good communication skills and the ability to both work as part of a team, and your own initiative - A good understanding of the mobile industry - A solid understanding of web analytics, in particular Google Analytics or Webtrends What you can expect from Momac: - A competitive salary; - Working in a very dynamic environment; - A unique opportunity to make a great success out of a young organization; - Opportunity to work part-time (80%); - Excellent benefits package (such as a collective pension plan and health insurance). Respond to the vacancy Junior Product Manager? If the above profile matches your experience and skills and triggers your interest, please send your motivation and resume to our application form (to Mr. Jorgo Smaal). Any acquisition by recruitment agencies on this vacancy is not appreciated. |