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Bu Operations Manager (air) Freight Forwarding

  • Banen
    SUID WervingandSelectie en Detachering
    De BU Operations Manager (Air) Freight Forwarding is verantwoordelijk voor een hoge productiviteit, een uitmuntende kwaliteit van de dienstverlening en een optimale klantentevredenheid binnen de Operations afdeling (Air) Freight Forwarding. Het optimale gebruik van de beschikbare middelen en het sturen op vastgestelde KPIs staat centraal. De BU Operations Manager (Air) Freight Forwarding handelt te allen tijde in lijn met alle globale en lokale processen, richtlijnen en procedures van de onderneming en respecteert de lokale wetgeving. DRAAGT VERANTWOORDELIJKHEID VOOR ALLE OPERATIONELE ACTIVITEITEN BINNEN DE AFDELING; - Geeft direct leiding aan de supervisor(s) binnen zijn afdeling en indirect aan alle medewerkers behorend tot zijn groep of direct aan de medewerkers indien er geen supervisor(s) is/zijn.; - Vervangt de supervisor bij diens afwezigheid; - Bepaalt de benodigde bezetting binnen de afdeling op basis van de productiviteitsdoelstellingen rekening houdend met de behoeften van de markt en de werkzaamheden, de beschikbaarheid en de vaardigheden van medewerkers; - Is verantwoordelijk voor tijdige en correcte facturatie, job costing en ASI performance; - Is verantwoordelijk voor de contributie marge performance (Gross Profit en Personel Expenses); - Levert input voor het opstellen van het Business Unit budget; - Is verantwoordelijk voor de uitvoering van het personeelsbeleid (personeelsselectie, PEAR (follow-up), learning en development programmas, carrièreplanning, ziekteverzuim, performance en rewards) in samenwerking met de lokale HR afdeling; - Streeft een optimale standardisatie van werkprocessen na; - Streeft optimale klantentevredenheid na en onderhoudt de klantenrelaties; - Verleent commercieel-technische ondersteuning (productkennis) aan de afdeling Sales; - Herkent en reageert adequaat op businessmogelijkheden in de markt; - Is verantwoordelijk voor het onderhoud, standardisatie, implementatie en navolging van (werk)afspraken, (werk)instructies en procedures van de afdeling (IMS); - Is verantwoordelijk voor het pro-actief opstellen en uitvoeren van continue verbeterplannen ter verhoging van de productiviteit en de kwaliteit van de dienstverlening aan klanten; - Is verantwoordelijk voor de implementatie van nieuwe klanten op basis van vastgelegde afspraken (Standard Operation Procedures SOP) en conform de First Time Trader Policy; - Is verantwoordelijk voor het opmaken van statistieken en performance rapportages, KPIs, analyseert non-conformities, initieert en implementeert correctieve acties/verbeterplannen; - Is verantwoordelijk voor de accuraatheid en correctheid van alle data-input; - Is verantwoordelijk voor de correcte afwikkeling van probleemfiles (Incident Handling Tool) en de tijdelijke overdracht van claimfiles naar de Area Claims & Insurance Manager ; - Is verantwoordelijk voor de administratieve werkzaamheden en/of correspondentie van de eigen afdeling; - Is verantwoordelijk voor de aansturing en navolging van de LEAN principes; - Voert regelmatig afdelingsoverleg; - Zorgt voor een werkomgeving waarin de gezondheid, veiligheid en bescherming van de medewerkers en externe partijen wordt beschermd en volgt daarbij de geldende HSE richtlijnen; - Zorgt ervoor dat de organisatie Code of Conduct en de lokale wetgeving te allen tijde nageleefd worden en handelt tevens conform globale en lokale processen, richtlijnen en procedures van de organisatie; - Stimuleert de goede werksfeer binnen het team en een continue focus op verbeteringen.
    Eindhoven
    WO
    32 - 40 uur

    Solliciteren

 

Customer Service Operations Manager Ib Publishing
VerkoopandCommercieel Management
Founded in 1968, the International Baccalaureate (IB) is a recognised leader in international education, encouraging students to be active learners and engaged world citizens. The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands
 
Customer Service Operations Manager Ib Publishing
VerkoopandCommercieel Management
Founded in 1968, the International Baccalaureate (IB) is a recognised leader in international education, encouraging students to be active learners and engaged world citizens. The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands The Customer Service Operations Manager is responsible for delivering and developing global customer services on behalf of IB Publishing, and for ensuring that customers of the IB store receive an excellent service and enjoy a pleasant and efficient online shopping experience (the IB online store is the only place that customers can purchase many products and services). The Customer Service Operations manager is also responsible for global supplier research in relation to customer service operations, manages tender processes, negotiates contracts, sets up necessary customer service related working practices and creates and monitors service level agreements with suppliers. The job supports the Head of IB Publishing in strategic and financial planning for the function and for IB Publishing as a whole, and works closely with colleagues in IB Publishing, with other IB staff, and with external suppliers. The jobholder has contact with internal and external customers worldwide. The role holder will: • Take overall responsibility for the management of the customer service operations team and the associated budget to ensure the team meets its objectives • Undertake supplier research to find appropriate global and/or local suppliers for warehousing and distribution, manage the tender process for selection of supplier(s) and manage the implementation phase of processes and practices with selected supplier(s) • Manage the in-house customer helpdesk • Oversee the processing of all month-end activity related to invoicing, stock and expenditure accruals and month end queries, and work with the Finance department to determine appropriate roles in the process and to improve efficiency • Develop, monitor, improve and report on the service to customers of the IB store to meet and manage customer expectations and to ensure an excellent service overall • Develop, monitor and manage pricing policies for shipping in line with service level agreements in place with the IB and supplier tariffs, in order to deliver good customer service and to effectively manage freight recovery and charges • Keep abreast of developments in the field to ensure IB Publishing customer service practices continue to meet the needs and expectations of customers and the IB Main requirements • A degree and/or management qualification of an appropriate level • Proven experience of managing a sales/customer service-related operation with an online order and delivery service • Proven experience of working with external suppliers and negotiating and managing contracts • Proven experience of the development of workflows and procedures and of people/team management • Well developed commercial awareness and judgement • Proven project management experience • High-level communications, interpersonal and organizational skills Start date 1 February 2012 Location The post will be based in The Hague, the Netherlands. The position will involve some international travel. Apply Please submit your application by using the 'Solliciteer nu' button below. The International Baccalaureate is an equal opportunities employer. High quality international education for a better world. Agency calls are not appreciated. Keywords: Customer Service Operations Manager, Publishing, Publisher, Global, Globally, Online, Shop, Store, Webshop, Customer Service, Online Marketing, Strategic, Strategy, Financial, Financially, Marketeer, Marketing, Web, Service, Service Level, Vacancy, Job, Opportunity, Career, the Hague, Den Haag, Zuid-Holland, Zuid Holland, Utrecht, the Netherlands
 
Freight Account Manager
Catergorie: Advies Consultancy
Als Freight Account Manager ben je verantwoordelijk voor een bepaalde klantengroep in de regio. Als een echte ondernemer bied je al onze activiteiten (over de weg, door de lucht en over zee) aan op de lokale markt. Met bestaande klanten bouw je een band op waardoor je ze proactief adviseert over mogelijke distributie oplossingen. Je bent eerste aanspreekpunt wanneer er klachten en/of vragen zijn vanuit de klant en begeleidt hen bij het boeken van de zendingen. Je werkt voornamelijk vanuit het verkoopkantoor, maar indien gewenst, ga je ook op bezoek bij de klant. Verder kom je gemakkelijk in contact met prospects, het voeren van zowel koude als warme acquisitie is voor jou geen probleem. Je bent verantwoordelijk voor offerte- en prijsaanvragen en zorgt voor de navolging hiervan. Een nauwe samenwerking met je directe collegas, zoals ondersteunende administrators vanuit het hoofdkantoor en sales account managers in de regio, zorgt voor een succesvolle business. Tot slot houd je je bezig met de optimalisatie van (werk)processen en doe je op eigen initiatief voorstellen ter verbetering. Je rapporteert rechtstreeks aan de General Manager Marketing & Sales.
 
Operations Manager Zelfbedieningsgroothandel
Catergorie: Advies Consultancy
In de functie van Operations Manager Zelfbedieningsgroothandel ben je verantwoordelijk voor de begeleiding en ondersteuning van de vestigingsmanagers en directeuren en hun afdelingsmanagers in de dagelijkse operatie. Je stelt kaders voor de jaardoelen en begeleidt de vestigingen bij de realisatie hiervan. Je initieert maatregelen die bijdragen aan de realisatie van de doelstellingen waarnaast je ook de initiatieven van vestigingsdirecteuren hiertoe beoordeelt. Verder ondersteun je de vestigingen bij het beheer zodanig dat de kosten minimaal zijn en binnen de afgesproken doelstellingen blijven. Je draagt bij aan een optimale kwantitatieve en kwalitatieve personele bezetting in de vestiging en regio afgestemd op o.a. de omzet, de goederenstroom, de klantenstroom en de formule-uitgangspunten. In deze functie rapporteer je aan het Hoofd Operations.