Business Unit Manager Industriële Service Rijnmond
- Banen
Deen
Als Business Unit Manager bent u operationeel, omzet- en resultaatverantwoordelijk voor uw Business Unit Industriële service in het Rijnmond gebied. Prioriteit één is het leidinggeven aan de totale operatie binnen uw BU en het continueren van de bestaande business middels een gezonde commerciële bedrijfsvoering. Daarbij bewaakt u als eindverantwoordelijke de kwaliteit, veiligheid en planning van de onder uw unit vallende projecten en u beheerst de kostenstructuur. U fungeert zowel intern als extern als aanspreekpunt op corporate level. Prioriteit twee is het commercieel verder uitbouwen van de organisatie in de regio Rijnmond. Daartoe onderhoudt u een actief netwerk met bestaande klanten gericht op het uitbreiden van het dienstenpakket, het afsluiten en of verlengen van servicecontracten en het acquireren van nieuwe projecten. Daarnaast breidt u dit netwerk voortdurend uit met nieuwe relaties uit diverse branches. In deze managementfunctie bent en blijft u op de hoogte van de laatste marktontwikkelingen en vertaalt u deze naar de organisatie en vice versa. Het signaleren van projecten en deze in een vroeg stadium bij de juiste partijen onder de aandacht brengen is ook een verantwoordelijkheid. U onderhoudt een actieve relatie met collega business unit managers van de eigen organisatie met het oog op wederzijdse cross-selling van de aan te bieden diensten aan derden. Aan de hand van de markt- en organisatieontwikkelingen presenteert u onderbouwde voorstellen aan de regiodirecteur in de vorm van; - Jaarlijkse ondernemingsplannen, met name op het gebied van omzet, marge en directe kosten; - De te volgen strategie van de Unit per markt, klant en/of branche waarin zij opereert; - De verzorging van product development in uw rayon (hieronder wordt in ieder geval verstaan het bevorderen van deskundigheid en technische ontwikkelingen); - De interne organisatie en de daarop afgestemde manbezetting; - Noodzakelijke investeringen; Naast boven genoemde commerciële activiteiten geeft u als eindverantwoordelijke ook invulling aan o.a.: - Het op verantwoorde wijze realiseren van een goed bedrijfsresultaat; - Het in stand houden van een financieel gezonde bedrijfsvoering; - Het verzorgen van periodieke rapporten betreffende de resultaten van de onder u ressorterende regios. - Het jaarlijkse aanpassingen van salaris en overige arbeidsvoorwaarden van de werknemers;
ROTTERDAM
WO
32 - 40 uur
Solliciteren
| Customer Service Manager 6.400 00 (3952) Banen In the position of Customer Service Manager you have a multifaceted, multiple function position and you are highly-valued as a key contributor across the organization in EMEA. You will report to the Sr. Director Finance & Operations EMEA. The role ensures the tactical targets are executed fully to meet customer expectations. You will also support & leverage long term relationships with existing customers while working closely with Sales and Marketing personnel in the development of new customers and other proactive tasks and activities to ensure the growth of the business throughout the region. In this challenging position you will have the following tasks and responsibilities: * Provide overall leadership and management of existing customer service organization through order fulfillment, field inventory controls (consignment, loaner, trunk) and contracts & pricing administration; * Identify (in conjunction with business leaders and global peers) best practices; * Define key performance indicators and operational metrics; * Implement global standards for consistency across the customer service organization; * Identify key metrics which support the organization's customer service and satisfaction goals; * Ensure these indicators are tightly aligned with business objectives; * Oversee assigned accounts with the preparation of the response to quotations, order entry, scheduling order requirements, and working to assure all logistics are in line with the customer demands. Some specific responsibilities include: * Coordination and facilitation of ongoing sales and service contract management and renewals; * Responsible for designing and implementing customer market research to understand customer satisfaction and to explore future opportunities or unmet needs; * Responsible for prospecting for new account opportunities through a standardized qualification and quantification process. * Identify opportunities for continuous improvement within the customer service organization; * Lead through continuous operational analysis, key performance indicator reviews, implementation of best practices, use of standard customer service operational systems and project management disciplines; * Implement global reporting and documentation processes that ensures consistency through resolution of all required customer follow up across all functions and locations; * Control of customer orders, scheduling, contracts, pricing, field inventory control, timely status updates, and continual communication with both internal and external stakeholders; * Develop and implement processes to ensure on-going communication with the customer base and resolution of any problems that arise to a mutually acceptable resolve; * Ensure company wide acceptance of customer service program enhancements; * Focus on developing the customer service department into a proactive and integral part of the revenue growth strategy; * Implement technology solutions that improve the efficiency and effectiveness of the customer service function; * Focus on developing the talent that exists within the customer service team to the point where customer service is consistently channeling its members into new job opportunities within other functions. |
| Sales Manager Industrial Service Banen De Sales Manager is de intermediair tussen de (potentiële) klant en onze opdrachtgever. Je draagt verantwoordelijkheid voor de continuïteit en uitbreiding van Industrial Services. Kernactiviteiten zijn sales en implementatie van o.a. documentatiebeheer, softwarebeheer, infrabeheer en consignatiediensten. Er wordt nauw samengewerkt met de Projectmanagers en Business Unit Manager. De volgende activiteiten komen aan de orde: Opzetten en ontwikkelen van de service organisatie; Contacten leggen en onderhouden met (potentiële) opdrachtgevers; Contacten onderhouden met leveranciers en organisaties binnen het netwerk; Uitbouwen van activiteiten bij bestaande opdrachtgevers; Verantwoordelijk voor de financiële zaken van de dienstverlening (facturatie, debiteurenbewaking, urenregistratie, etc.); Leiding geven aan de Service Engineers; Periodiek voeren van voortgangsgesprekken. |
| Service Manager Banen Every high-technology product from our customer has to fulfill three basic criteria: Quality, Innovation, Foresight. They are one of the world leaders in industrial automation and control, test and measurement, information systems and industrial services. Besides being high quality, innovative and advanced, their products are also safe and durable. In other words, they supply smart technology, made by smart professionals. Many of their customers are major and global names in oil and gas upstream and midstream, refining and petrochemical, power and energy industries. Continuous improvement. That's a key principle at our customers. It's essential to building their future. Their goal: sustainable growth, satisfied customers and personal development of their employees. For this strong, international business, our customer seek new, experienced, and highly experienced professionals. Thinkers and self-starters who 'See, Know and Act'. Quick, smart and decisive. But above all, willing to go the extra mile for their customers! For our customer, based in Sappemeer, we are looking for a new colleague in the position of: Service Manager Functie-inhoud: Is responsible for all of our customer life cycle activities, including maintenance and support, within the consortium and cooperates with the partners to achieve and exceed the agreed availability and performance of the installed control and automation; Co-ordinates the scope of supply; Co-ordinates all life-cycle activities, including maintenance and support, with the consortium partners to ensure that our customers and our customers commitments are realised; Implements management decisions and communicates information to employees; Acts as liaison between the home base of our customer to realise the required support for execution of activities, ensures availability of appropriate resources; Ensures that QA/HSEW and improvement awareness is embedded in the day-to-day activities of their personnel working; Maintains means and methods (standardisation, tools, templates, typicals); Prepares, implements and monitors cost budget and control performance; Ensures optimal job placement for employees, carries out performance evaluations and provides for the well-being of employees ('good employer ship'); Ensures that employees obtain adequate knowledge and skills via e.g. training courses; Is responsible for the quality and quantity of employees' output; The Service Manager reports the Manager IA Services and in the consortium context to the overall Program Manager. |
| Service Manager Banen Every high-technology product from our customer has to fulfill three basic criteria: Quality, Innovation, Foresight. They are one of the world leaders in industrial automation and control, test and measurement, information systems and industrial services. Besides being high quality, innovative and advanced, their products are also safe and durable. In other words, they supply smart technology, made by smart professionals. Many of their customers are major and global names in oil and gas upstream and midstream, refining and petrochemical, power and energy industries. Continuous improvement. That's a key principle at our customers. It's essential to building their future. Their goal: sustainable growth, satisfied customers and personal development of their employees. For this strong, international business, our customer seek new, experienced, and highly experienced professionals. Thinkers and self-starters who 'See, Know and Act'. Quick, smart and decisive. But above all, willing to go the extra mile for their customers! For our customer, based in Sappemeer, we are looking for a new colleague in the position of: Service Manager Functie-inhoud: Is responsible for all of our customer life cycle activities, including maintenance and support, within the consortium and cooperates with the partners to achieve and exceed the agreed availability and performance of the installed control and automation; Co-ordinates the scope of supply; Co-ordinates all life-cycle activities, including maintenance and support, with the consortium partners to ensure that our customers and our customers commitments are realised; Implements management decisions and communicates information to employees; Acts as liaison between the home base of our customer to realise the required support for execution of activities, ensures availability of appropriate resources; Ensures that QA/HSEW and improvement awareness is embedded in the day-to-day activities of their personnel working; Maintains means and methods (standardisation, tools, templates, typicals); Prepares, implements and monitors cost budget and control performance; Ensures optimal job placement for employees, carries out performance evaluations and provides for the well-being of employees ('good employer ship'); Ensures that employees obtain adequate knowledge and skills via e.g. training courses; Is responsible for the quality and quantity of employees' output; The Service Manager reports the Manager IA Services and in the consortium context to the overall Program Manager. |