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Teamleader Onsite Support - Client Related Infrastructure

  • About the company Vattenfall-IT is the internal provider of IT for the entire Vattenfall Group, including Nuon. Vattenfall-IT is an International Staff Function that provides efficient and reliable IT-services and support. Vattenfall-IT has around 1.400 employees spread across Vattenfall companies in Denmark, Finland, Germany, Poland Sweden and The Netherlands. The Client Services Team is responsible for all client related infrastructure tickets en service requests. As team lead you will be responsible for the daily operation of the On Site Support team at 9 Vattenfall locations in the Netherlands. You are going to work closely with colleagues all over Europe and report to the Manager Client Services Benelux and New Areas inside the Vattenfall IT organisation. Your main responsibilities are: - Responsible to implement and maintain processes and procedures within the team - Responsible for his/her department including budgets - Organisation of the daily work - Taking care of time writing and organisational issues - Coordinate projects - Collaborate with other support departments - Responsible for all IT hardware logistics in the Benelux Our ideal Team Lead You have a Bachelor degree in IT, mathematics, science, technical engineering or comparable with at least three years of experience in leading technical teams. - excellent skills in Dutch and English both verbal and written - high level of communication and cooperation skills, open minded and customer focussed - team player with general strategic thinking in the relevant areas - an inspiring and open person, who sets boundaries for the employees, give them their own responsibility and enables them to develop their talents - you create and maintain an open communication with other teams and departments within Vattenfall - since frequent travel within the Benelux is part of the job, a driver's license is required. Our offer A challenging job within an international team. Nuon offers appealing contract conditions such as: - 38 holidays - Company car - Excellent schooling and growth possibilities - Local sport facilities - Laptop & mobile phone Further information Please contact Gokhan Izzettin Aytekin, IT Recruiter, +316 50 126 188 for more information, or apply directly sending your English CV and cover letter through our website. About Nuon Nuon is an energy company whose 6,000 employees serve around 2.3 million consumers, businesses and organisations in the Netherlands. Its key commitment is to supply energy that is reliable, affordable and as clean as possible. Nuon produces and supplies gas, electricity, energy-related products, heat and natural cooling and helps customers to reduce their energy use. The company is a subsidiary of Vattenfall AB.

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Teamleader Onsite Support - Client Related Infrastructure
Andere Financiën AdministratieandAccounting
About the company Vattenfall-IT is the internal provider of IT for the entire Vattenfall Group, including Nuon. Vattenfall-IT is an International Staff Function that provides efficient and reliable IT-services and support. Vattenfall-IT has around 1.400 employees spread across Vattenfall companies in Denmark, Finland, Germany, Poland Sweden and The Netherlands. The Client Services Team is responsible for all client related infrastructure tickets en service requests. As team lead you will be responsible for the daily operation of the On Site Support team at 9 Vattenfall locations in the Netherlands. You are going to work closely with colleagues all over Europe and report to the Manager Client Services Benelux and New Areas inside the Vattenfall IT organisation. Your main responsibilities are: Responsible to implement and maintain processes and procedures within the team Responsible for his/her department including budgets Organisation of the daily work Taking care of time writing and organisational issues Coordinate projects Collaborate with other support departments Responsible for all IT hardware logistics in the Benelux Our ideal Team Lead You have a Bachelor degree in IT, mathematics, science, technical engineering or comparable with at least three years of experience in leading technical teams. excellent skills in Dutch and English both verbal and written high level of communication and cooperation skills, open minded and customer focussed team player with general strategic thinking in the relevant areas an inspiring and open person, who sets boundaries for the employees, give them their own responsibility and enables them to develop their talents you create and maintain an open communication with other teams and departments within Vattenfall since frequent travel within the Benelux is part of the job, a driver's license is required. Our offer A challenging job within an international team. Nuon offers appealing contract conditions such as: 38 holidays Company car Excellent schooling and growth possibilities Local sport facilities Laptop & mobile phone Further information Please contact Gokhan Izzettin Aytekin, IT Recruiter, +316 50 126 188 for more information, or apply directly sending your English CV and cover letter through our website. About Nuon Nuon is an energy company whose 6,000 employees serve around 2.3 million consumers, businesses and organisations in the Netherlands. Its key commitment is to supply energy that is reliable, affordable and as clean as possible. Nuon produces and supplies gas, electricity, energy-related products, heat and natural cooling and helps customers to reduce their energy use. The company is a subsidiary of Vattenfall AB.
 
French Technical/customer Support
Customer Contact Centers
OrganisatieStream Global Services:As a global contact center services provider, Stream relies on experience, stability, and people to achieve our company mission of providing exceptional customer experiences. Stream evolved as a support partner alongside the high-tech markets we serve by recognizing client needs and the importance of customer service in the technical support environment.The result is a comprehensive understanding of the businesses we support today, and the flexibility to take on new challenges.Stream's vision for the future includes expansion into new geographies, continued dedication to client and customer satisfaction, and the further innovation of support services. Experience, stability, great people, and a commitment to growth make Stream a trusted contact center services provider.Job DescriptionYou will be responsible for but not limited to: Offering both Technical Support and Customer Service to end users/dealers in relation to a wide range of electronic products Answering emails from customers/dealers Ensure customer satisfaction by providing timely and accurate information. Logging detailed and accurate case notes to ensure optimal assistance for customersJob RequirementsLanguage: Fluency in French and English. We are looking for a French speaker from France. You have strong typing and PC skills At least 2 years experience in a similar function of customer support Intermediate vocational education (MBO) Technical skills, software related knowledge and aptitude a plus You are interested in sports and you enjoy different sports activities Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.You are outgoing and approachable, with excellent customer service and enjoy working in a team environment. Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.Salary and Benefits An exciting job in a young international environment Pension plan Health Insurance Benefits Attendance bonus system Internal education through Stream University Location easy to reach by Public Transport, and travel costs compensation Full access to latest product in constantly updated on site LabGeneral information: Ones you start working at Stream we offer you in house training. The start date of the training would be week 50; this is the week of December 12th.
 
Dutch Technical / Customer Support
Customer Contact Centers
OrganisatieStream Global Services:As a global contact center services provider, Stream relies on experience, stability, and people to achieve our company mission of providing exceptional customer experiences. Stream evolved as a support partner alongside the high-tech markets we serve by recognizing client needs and the importance of customer service in the technical support environment.The result is a comprehensive understanding of the businesses we support today, and the flexibility to take on new challenges.Stream's vision for the future includes expansion into new geographies, continued dedication to client and customer satisfaction, and the further innovation of support services. Experience, stability, great people, and a commitment to growth make Stream a trusted contact center services provider.Job DescriptionYou will be responsible for but not limited to: Offering both Technical Support and Customer Service to end users/dealers in relation to a wide range of electronic products Answering emails from customers/dealers Ensure customer satisfaction by providing timely and accurate information. Logging detailed and accurate case notes to ensure optimal assistance for customersJob RequirementsLanguage: (near)Native Dutch, fluent English You have strong typing and PC skills At least 2 years experience in a similar function of customer support Intermediate vocational education (MBO) Technical skills, software related knowledge and aptitude a plus You are interested in sports and you enjoy different sports activities Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.You are outgoing and approachable, with excellent customer service and enjoy working in a team environment. Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.Salary and Benefits An exciting job in a young international environment Pension plan Health Insurance Benefits Attendance bonus system Internal education through Stream University Location easy to reach by Public Transport, and travel costs compensation Full access to latest product in constantly updated on site LabGeneral information: Ones you start working at Stream we offer you in house training. The start date of the training would be week 50; this is the week of December 12th.
 
Teamleader Service Departement (mo7670)
Banen
For our client, Personato Staffing and Recruitment is in search for a Teamleader Service Department. This person is responsible for the control of the service department (EDM and Milling).   Main tasks in this function are: - Diagnostic with service technicians, customers and sales engineers for all different products sold by the company within the Benelux. - Schedule and coordinate Service technicians activities (operations).  - Identification of spare parts.  - Prepare quotations for repairs interventions, Machine upgrades and Maintenance.  - Give support to the other departments within the company.  - General management skills, responsible for five service engineers.